In the wake of Hurricane Sandy, Symantec is offering its support to our customers as they work to recover from the after effects.
When you're ready, we're ready. In the wake of Hurricane Sandy, Symantec is offering its support to our customers as they work to recover from the after effects. Specifically, Symantec is ready to provide assistance to customers whose security, backup and storage solutions were lost or damaged as a result of the hurricane. Our particular point of focus is on consumers, small business and enterprise customers who reside or have operations in areas that have been declared federal disaster areas by the Federal Emergency Management Agency. Those designations can be found at the following link: http://www.fema.gov/disasters Help for Consumers: For Symantec customers who are using our Norton consumer-version products and are in need of assistance, we would ask that they contact us at email@support01.norton.com for more information. email@support01.norton.com Help for Small Business Customers: For Symantec customers who are using our small business and cloud solutions, we would ask you to visit the following links for best practices, as well as recovery and protection processes: Symantec Backup Exec Symantec.cloud Solutions Symantec Recovery Desktop Edition Symantec Recovery Windows Small Business Server Edition Symantec Endpoint Protection Small Business Edition Technical Support - +1.800.342.0652 or 520.477.3022 Help for Enterprise Customers: For Symantec customers who are using our enterprise-version products, we would ask you to visit the following links for best practices and recovery processes: NetBackup Support Pages Backup Exec Support Pages Veritas Cluster Server Support Pages Technical Support - +1.800.342.0652 or 520.477.3022 From a security standpoint, we also ask our customers to be aware of various online scams that might try to take advantage of the hurricane aftermath. More information can be found at the following link: http://www.symantec.com/connect/blogs/sandy-storms-inboxes Lastly, Symantec is encouraging employee donations to relief efforts by matching our employees' individual donations, up to $1,000 each. We also support employees who are able to donate their time to relief efforts by matching their time with a corporate financial contribution. Symantec is committed to supporting its customers through these very difficult and challenging times to ensure that their information remains intact and protected. Our hearts go out to all who have been impacted by this devastating natural disaster. As the major recovery process begins, we are here to assist you with your efforts. We recognize there is a lot of work to be done, and we are here to help.