Health Check Pro Service

37-Step Health Check Pro Service

Your NortonLive expert will:

1. Securely connect to your computer over the Internet.
2. Ask you about your computer’s unusual behavior and infection symptoms.
3. Diagnose the likely cause(s) of the problem(s).
4. Identify and fix security problems that could allow threats to infect your computer.
5. Update your Norton software and virus definitions (if applicable).
6. Patch all known Windows security holes.
7. Detect and eliminate all threats from your computer using industry-leading Norton technology.
8. Document all steps taken to remove threats.
9. Give you simple tips for avoiding future infection.
10. Securely connect to your computer over the Internet.
11. Run the NortonLive QuickFix tool.
12. Provide callback option after installation is completed if you’re busy.
13. Optimize your computer virtual memory by setting pagefile values.
14. Update Windows OS and security settings.
15. Delete temporary files.
16. Configure and optimize Internet Explorer settings for faster web browsing.
17. Configure Recycle Bin settings to decrease clutter.
18. Remove unwanted icons from your desktop
19. Remove unnecessary files to establish additional space on your hard disk
20. Review and remove excessive browser toolbars, if necessary.
21. Review your installed programs and show you how to delete unnecessary ones.
22. Configure computer startup items and settings to decrease boot-up time.
23. Verify that your Norton software is compatible with your computer.
24. Create your Norton customer account for you.
25. Download your Norton software to your computer if you haven’t already.
26. Install your Norton software on your computer.
27. Evaluate your Norton software to make sure it’s working properly.
28. Troubleshoot and fix any installation issues, if necessary.
29. Verify that your software subscription is active.
30. Troubleshoot any other issues, if necessary.
31. Review Norton Identity Safe, Norton Online Backup (Norton 360 only) and other product features with you and custom configure the product to meet your needs.
32. Answer any installation and product questions you may have
33. Call you back, if necessary.
34. Restart your computer and securely reconnect to it.
35. Run a final evaluation to make sure your computer’s working properly.
36. Review your computer’s report card and what actions were taken.
37. Give you tips for maintaining your computer’s performance.

Why choose NortonLive Health Check Pro Service?

• It’s from the makers of top-selling antivirus and computer optimization solutions (Norton AntiVirus and Norton Utilities)
• Our certified technicians use the latest Norton threat elimination and performance enhancements tools
• Certified Norton experts install your software
• Our experts work exclusively with Norton products
• It’s fast, affordable and more convenient than in-store or in-home services
• You don’t have to leave the comfort of your home or office
• Our services are available 24x7 in English-speaking countries and in 11 other languages (Mon-Fri 09:00-17:00 in other parts of Europe & Asia)