NortonLive from Symantec

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Unlimited Tech Support

• Ultimate Help Desk
• • Personal Plan
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One-Time Fixes

• Rescue Me!
• Spyware & Virus Removal
• PC Power Boost
• Expert Installation
• PC Jumpstart
• PC Quick Start
• Smartphone Quick Start
• FREE PC Checkup

# of Computers	Up to 5 PCs/Macs	Up to 10 PCs/Macs
Expert Diagnosis Identify security and performance problems.	Included
Computer Services Remove viruses, set up computer security, troubleshoot problems, and perform tune up	Included
Network Services Set up and secure your network + More Info Set up a Wireless Router and connect to two computers and one peripheral Set up wireless security, firewall, and disable SSID broadcast Enable file and printer sharing	Included
Connected Device Services Support for printers, scanners, MP3 players, digital cameras, smartphones, and other peripherals + More Info Install your connected device software In the case of smartphones, install and configure sync software to allow transfer of music, pictures and videos to and from your mobile devices includes Blackberry, Android and Apple iPhone, iPad and iPod. Walk you through attaching your device to your computer Configure your software to allow transfer of files to your computer Show you how to transfer files such as pictures and music from your device to your computer Solve problems you are having with your existing device	Included
Consultation “How-to” help with setup and file transfer for wireless routers, printers, MP3 players, smartphones, iPhones, and other peripherals	Included
Our Guarantee Your satisfaction is most important to us. + More Info In the unlikely event that our NortonLive Expert couldn’t resolve your problem, call NortonLive back anytime and we will try to resolve your problem at no cost to you or you can cancel your monthly subscription plan anytime.	Included
One-Time Set Up Fee Includes NortonLive Easy Support Tool, security assessment and performance tuning	$149.99	$299.99
Monthly Pricing	$99.99/month	$199.99/month
Annual Pricing YOUR BEST VALUE!	$1199.99/year(Set Up Fee Included) You save $150!	$2399.99/year(Set Up Fee Included) You save $300!

Ultimate Help Desk Service Overview

Your NortonLive expert will:

1. Set up your NortonLive Easy Support tool to run regular health scans and fixes.
2. Provide ongoing PC tune-ups.
3. Remove viruses, spyware, and other threats.
4. Install and set up your Norton AntiVirus software.
5. Install or set up new peripherals and digital devices (printer, scanner, MP3 player, digital camera).
6. Repair peripheral and device driver conflicts.
7. Provide smart phone support, including setting up computer software and synchronizing your phone with your PC or Mac.
8. Set up file and printer sharing over your existing network (the includes allowing data to be shared over a shared network and setting up network printers).
9. Ensure that your Microsoft® Office applications (Word®, Excel®, PowerPoint®) launch and run correctly.
10. Ensure that iLife and iWork applications launch and run correctly.
11. Ensure that your Microsoft Outlook®, Outlook Express, Microsoft Mail, Microsoft Entourage, Windows Mail or Mac Mail launch and run correctly and that you can send and receive email (you'll need Internet access and your login/password information).
12. Create additional accounts.
13. Set up, configure, and provide support for Internet Explorer version 6.0 or later or Firefox version 2 or later web browsers (other browsers may not be supported).
14. Make sure you have the latest patches and updates installed for Microsoft Windows XP, Vista, Windows 7 and Mac OS 10.5 and above.

Why Choose Ultimate Help Desk Service?

• Expert tech support is just a phone call away
• Instant, online remote support available 24/7; 365 days a year
• 100% U.S. and Canadian NortonLive Experts
• Comprehensive coverage for PCs, networks, peripherals and connected digital devices
• Peace of mind for less than a $1 a day
• It’s from Norton! A trusted name for over 25 years.

System Requirements:

Here’s what you’ll need to use Ultimate Help Desk

• Microsoft® Windows® XP, Microsoft Vista®, Microsoft Windows 7® or Mac OS 10.5 and above
• Customer must have valid Microsoft Office, iWork, iLive or Norton software for support of those applications.
• High-speed Internet access and be able to connect to the Internet
• Administrator level access to the computer you'd like help with
• Your operating system and/or Internet Service Provider (ISP) passwords
• At least 256 MB of RAM for basic service. If you're having software installed, you will need to meet the software manufacturers minimum system requirements
• Be able to boot to your desktop and connect to the Internet through your highspeed Internet connection
• Valid licenses for any Norton, Microsoft or Mac software you request help with
• If you need help setting up a peripheral (printer, digital camera, scanner, digital music player, etc.):
  - The peripheral should be in good working order
  - Have your peripheral out of the box with all necessary cables, parts, and accessories handy

What's NOT covered by Ultimate Help Desk

• Any operating system other than Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7 or Mac OS 10.5 and above (We do not support Linux, or older versions of Microsoft Windows)
• Applications other than those listed above
• Software versions that are not final releases (e.g. beta versions)
• Any hardware issues
• Domain or password resets
• Training ("How-to" services beyond those listed above)
• Online services and games (such as Facebook or Twitter)