THE FOLLOWING TERMS AND CONDITIONS (THE "TERMS") CONSTITUTE A LEGAL AND ENFORCEABLE CONTRACT BETWEEN SYMANTEC CORPORATION AND/OR ITS SUBSIDIARIES ("SYMANTEC") AND YOU, FOR USE OF SYMANTEC SUPPORT SERVICES WHICH YOU SELECTED OR INITIATED ON THE SYMANTEC WEBSITE ("SITE") LOCATED AT http://www.symantec.com/norton/support/index.jsp (THE "SUPPORT SERVICES"). IF YOU ARE LOCATED IN THE AMERICAS, "SYMANTEC" MEANS SYMANTEC CORPORATION, IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM OR JAPAN, "SYMANTEC" MEANS SYMANTEC ASIA PACIFIC PTE LTD, OR IF YOU ARE LOCATED IN EUROPE, THE MIDDLE EAST OR AFRICA, "SYMANTEC" MEANS SYMANTEC ASIA LIMITED. "YOU" OR "YOUR" REFERS TO THE INDIVIDUAL WHO IS UTILIZING THE SUPPORT SERVICES. THE POLICY AND MATERIALS SPECIFICALLY REFERRED TO IN THE TERMS ARE INCORPORATED INTO THE TERMS BY REFERENCE. BEFORE YOU CLICK ON THE "I ACCEPT" BUTTON OR OTHERWISE INDICATE ASSENT FOR CONTINUING TO USE THE SUPPORT SERVICES, PLEASE READ THE TERMS BELOW CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS, THEN SYMANTEC IS UNWILLING TO PROVIDE THE SUPPORT SERVICES TO YOU, IN WHICH CASE YOU SHOULD CLICK THE "CANCEL" OR OTHER SIMILAR BUTTON, OR OTHERWISE INDICATE REFUSAL AND NOT USE THE SUPPORT SERVICES. BY CLICKING ON THE "I ACCEPT," OR "CONTINUE" BUTTON OR BY YOUR USE OF THE SUPPORT SERVICES, YOU ARE DEEMED TO HAVE ACCEPTED AND CONSENTED TO BE BOUND BY THE TERMS.

1. Support Services
1.1. Support Service Overview.
A. Introduction. Symantec shall provide the Support Services as set forth in the Terms. Symantec's service representative will attempt to provide to You the Support Services over the telephone, through a live chat session on Your device or by email. Symantec may, at its discretion, modify the features or descriptions of the Support Services from time to time.
B. Support Software Tool and Remote Access. During the Support Services session, Symantec may (i) ask You to install certain support software on Your device by downloading the support software from the Site and/or (ii) ask for Your permission to use the remote assist tool through the Symantec service representative to enable Symantec to remotely access and take control of Your device. Both the support software and remote assist tool are owned by Symantec or its third party licensors and suppliers and may be collectively referred to as the "Support Software Tool" in the Terms. The Support Software Tool will be used to analyze, diagnose, resolve more difficult problems and/or provide system optimization functions. You may use the Support Software Tool only as part of or for use with the Support Service and for no other purpose. By electing to receive support, You agree to allow Symantec to use whatever Support Software Tools as deemed necessary to repair Your device, including remote access. You understand that if remote access is used on Your device, there will be no residual software from the remote session. You also understand that if You elect to install the Support Software Tool on Your device, by downloading the Support Software Tool, You agree to use the Support Software Tool in accordance with the Symantec Support Software Tool Usage Agreement located at https://www.symantec.com/content/dam/symantec/docs/eulas/licensing-agreement/norton-support-tools-license-agreement-en.pdf (the "Support Software Tool Usage Agreement"). In such case, You shall cease use of the Support Software Tool and remove it from Your device at the end of the Support Services support session.

1.2. Commercially Reasonable Effort.
A. Symantec will make every reasonable effort to troubleshoot or fix Your device’s problem. If Symantec is unable to resolve Your device’s problem, You may still be liable for charges for time spent by Symantec's service representative in an attempt to correct a problem depending on the type of service or product initially purchased.
B. In the course of providing the Support Services, Symantec may determine that the issue is beyond the scope of Support. Symantec may use commercially reasonable efforts to refer You to the appropriate alternative resource; however, Symantec will not transfer You directly to an alternate resource. Symantec reserves the right to refuse, suspend or terminate any of the Support Services in its sole discretion.

2. Representation by Customer
2.1. Basic Responsibilities. You agree that You are a legal license holder of the software on Your device and Your use of the Support Services and the internet is solely at Your own risk. To receive the Support Services, You must confirm that You (a) have full access to Your hardware and Supported Product(s) that are the basis of the problem, and (b) have completed a back-up of any software or data that may be impacted by the Support Services. All information that You provide to Symantec must be accurate, including Your name, address, credit or charge card numbers, expiration dates or any other payment information required by Symantec. You further represent that You authorize Symantec to bill the charges to the credit card that You provide to Symantec.
2.2. Liability Release. Symantec will have no liability for loss of or recovery of data, programs, or loss of use of systems(s) or networks arising out of the Support Services or any act or omission, including negligence, by Symantec and/or its representatives. If Symantec works with You on any password or other access control oriented problems, Symantec strongly recommends that You reset such passwords(s) immediately following the completion of the Support Services.
2.3. No Transfer. The Support Services are not transferable. You may not use the Support Services in connection with a service bureau or any other distributing or sharing arrangement, on behalf of any third parties or with respect to any hardware or software not personally owned by You.

3. Privacy; Data Protection
When you request Support, the following information will be collected and sent from your device to Symantec via an Internet connection:

During your Support session, a Symantec technician may ask for your permission to use the Remote Assist tool as described in Section 1.1. If you grant permission for use of the Remote Assist tool, it will collect the following information and send it to Symantec via a secured connection: