Norton Connect Help

About Norton Connect

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Norton Connect, a smart solution for iPhone and iPod Touch, helps you manage your backed up data. Norton Connect lets you access the data from multiple computers that you backed up using any of the following Norton products:

By using Norton Connect, you can do the following:

You can use Norton Connect on the following devices:

Table: Norton Connect Features

Feature

Description

Easy access

Lets you view and access all your files such as digital photos, music files, documents, and videos.

Quick download

Lets you download backed up files on your Norton Online Backup or Norton 360 account to your mobile device.

Email sharing

Lets you share your backed up files with your family and friends through email from your mobile device.

Remote backup

Lets you protect the files on your computers that are associated with Norton Online Backup subscription, by starting a remote backup.

Accessing Norton Connect

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Norton Connect lets you access all the data that you backed up using Norton Online Backup or Norton 360. You must have a valid Norton Account and an active subscription to either Norton Online Backup or Norton 360.

Norton Connect is available at Apple App Store. To use Norton Connect, you need to download and install the Norton Connect on your iPhone or iPod Touch. When you complete installing Norton Connect, the Norton Connect icon is added to the list of applications on your device.

You can access Norton Connect from the list of applications on your iPhone or iPod Touch. To launch Norton Connect, tap the Norton Connect icon. You need to use your Norton Account email address and password to log on to Norton Connect.

After you have logged on to Norton Connect, the My Computers screen shows all the computers that you backed up. By default, Norton Connect remembers your email address and password after your first login. If you exit Norton Connect, you can tap the Norton Connect icon to automatically log on to the application. When you tap the Norton Connect icon, Norton Connect automatically logs you on and opens the My Computers screen. However, if you had logged off from your previous session, you need to provide the login information again.

To access Norton Connect

  1. On the Home screen, tap the Norton Connect icon.
  2. On the Norton Connect login screen, in the Email box, type your email address.
  3. In the Password box, type your password.
  4. Tap Login.

    Norton Connect shows all the computers that are associated with your Norton Online Backup or Norton 360 account.

Creating your Norton Account

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To use Norton Connect, you must have a Norton Account and an active Norton Online Backup or Norton 360 subscription. If you do not have a Norton Account, you must sign up for a Norton Online Backup account or Norton 360 (backup enabled) account. You can use the Norton Account login information associated with your Norton Online Backup or Norton 360 account to log on to Norton Connect from your mobile device.

To create a Norton Account

  1. On your Home screen, tap the Web browser icon.
  2. In your Web browser, go to the following address:

    https://nobu.backup.com/

  3. In the page that appears, tap sign up now.
  4. In the Getting Started with Norton Online Backup page, follow the on-screen instructions and create your Norton account.

Configuring Norton Connect settings

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The Settings screen lets you configure the Norton Connect settings.

To configure the Norton Connect settings

  1. On the Home screen, tap the Norton Connect icon.
  2. Tap the Settings tab at the bottom of the screen.
  3. On the Settings screen, select your options:

    Remember Me

    Remembers your Norton Connect login information

    When this option is turned on, Norton Connect automatically logs you on to Norton Connect every time you access the application. By default, the Remember Me option is turned on.

    Norton Account Info

    Stores the login information that you used to log on to Norton Connect

    You can use the Norton Account Info settings to validate your Norton Account user name and password.

    Delete Options

    Configures the action that you want Norton Connect to perform, when you download a file

    Your download options are:

    • Always prompt me

      If you choose this option, Norton Connect prompts you to save the file every time you download it.

    • Always save downloaded files

      If you choose this option, Norton Connect saves the file to your device every time you download it.

    • Always delete downloaded files

      If you choose this option, Norton Connect does not save the file every time you download it.

Sharing files from online backup

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Norton Connect lets you share the files from your online backup with anyone including your family and friends. When you share a file, Norton Connect uses the email application on your mobile device to send an email message to the recipients with the file download link. The email message provides a download link for the file, the file name, an auto-generated pickup code, and expiration date.

The recipients must download the shared file within 14 days from the date you share it. If your recipients do not download the shared files before the expiration date, the download link becomes invalid. Each recipient can download the shared files up to a maximum of 10 times. You can share only one file at a time.

If you know the location of the file that you want to share, you can use the Browse Files option and locate the file. If you are not sure about the location of the file, you can use the Search Files option to find the file. The search results screen shows the first 50 results. If you have more than 50 results, you must refine your search.

To share files

  1. On the Home screen, tap the Norton Connect icon.
  2. On the My Computers screen, from the list of computers, tap the computer that you want to access.
  3. Do one of the following:

    • Tap Browse Files, navigate to the folder that contains the file, and then tap the file.

    • Tap Search Files, search and find the file, and then tap the file.

      You can search files by typing the complete file name, part of the file name, or the file extension in the search box.

  4. On the screen that appears, tap Email File.
  5. Type the email address of the recipient.

    You can also tap the plus icon (+) to add a contact from your address book.

  6. Type the subject and body for your message.
  7. Tap Send.

Downloading files from online backup

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Norton Connect lets you download files from your online backup. You can view all the files that you backed up using Norton Online Backup or Norton 360.

You can locate the file that you want to download in one of the following ways:

Note:

You can download only one file at a time. You cannot download a folder.

To download files from online backup

  1. On the Home screen, tap the Norton Connect icon.
  2. On the My Computers screen, from the list of computers, tap the computer that you want to access.
  3. Do one of the following:

    • Tap Browse Files, navigate to the folder that contains the file, and then tap the file.

    • Tap Search Files, search and find the file, and then tap the file.

      You can search files by typing the complete file name, part of the file name, or the file extension in the search box.

  4. On the screen that appears, tap View File.

    The file opens.

  5. Tap Close.

    Norton Connect prompts you to save the file.

  6. In the screen that appears, do one of the following:

    • If you use an iPhone, tap Save to iPhone.

    • If you use an iPod Touch, tap Save to iPod Touch.

Deleting the downloaded files

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Norton Connect lets you remove the files that you downloaded from the online backup to your mobile device, at any time.

Note:

If you want to access a file that you deleted from your mobile device, you have to download the file from the online backup again.

To delete a downloaded file

  1. On the Home screen, tap the Norton Connect icon.
  2. Tap the Downloads tab at the bottom of the screen.

    Norton Connect shows the list of downloaded files.

  3. On the Downloads screen, tap Edit.
  4. Tap the red minus (-) icon corresponding to the file that you want to delete, and then tap Delete.

To delete all the downloaded files

  1. On the Home screen, tap the Norton Connect icon.
  2. Tap the Downloads tab at the bottom of the screen.

    Norton Connect shows the list of downloaded files.

  3. On the Downloads screen, tap Delete All.
  4. On the confirmation prompt, tap Delete All.

Running a remote backup

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By using Norton Connect, you can start a remote backup on any of your computers from anywhere in the world. For example, you can use Norton Connect to remotely back up your home computer while waiting to catch a flight at an airport.

To perform a remote backup on a computer using Norton Connect, ensure the following:

Note:

You cannot start remote backup on a computer that you backed up using Norton 360.

While you back up a computer, you can also search, browse, download, and send the files that are associated with that computer.

Note:

You can exit the Norton Connect application after starting the backup on a computer. The Norton Online Backup program that is installed in the computer completes the backup process.

When the backup is complete, Norton Connect displays the total number of files that were backed up along with the timestamp and date on the My Computers screen.

To run a remote backup

  1. On the Home screen, tap the Norton Connect icon.
  2. On the My Computers screen, from the list of computers, tap the computer that you want to access.
  3. On the screen that appears, tap Back Up Computer.

Frequently asked questions

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What is Norton Connect?

Norton Connect is a mobile application that helps you manage your online backup. Norton Connect is supported on devices such as iPhone, iPod Touch, iPad, and Android smartphones. Norton Connect gives you mobile access to the data that you have already backed up using either Norton 360 or Norton Online Backup. Norton Connect lets you share the backed up files, download backed up files to your phone, and start a remote backup on your computer.

What does Norton Connect do?

By using Norton Connect you can do the following:

What do I need to use Norton Connect?

You need a Norton Account with an active subscription to Norton Online Backup or Norton 360 (with online backup). The subscription can either be a paid subscription or a trial subscription.

I have a Norton 360 account. What do I need to do to use Norton Connect?

To use Norton Connect, you must enable online backup for your Norton 360 account.

To enable online backup for your Norton 360 account:

  1. In your Web browser, type the following address:

    https://nobu.backup.com

  2. Click sign up now.
  3. In the Getting Started page, click Use for Free with Norton 360.
  4. In the Welcome to Norton 360 Users page, type your Norton 360 credentials, and then click LOG IN.

    Your computer appears on the Norton Online Backup home page.

  5. Launch Norton Connect on your device and log on with your Norton 360 credentials.

    Your computer appears on the My Computers screen.

How do I get started?

To get started, download the Norton Connect application to your iPhone, iPod Touch, iPad, or Android from the Apple App Store or the Android Market. Log on to the application with your Norton Account credentials associated with your Norton Online Backup or Norton 360 subscription. After you log on, you can see all the computers that are associated with your Norton Online Backup or Norton 360 account in the My Computers screen. You can now download and share the already backed up files from the computers. You can also start a remote backup on the computers that are associated with your Norton Online Backup subscription.

See Accessing Norton Connect.

Can I run a backup of my computer associated with my Norton 360 Online Backup subscription using Norton Connect?

No. You can run a remote backup only on the computers that are associated with Norton Online Backup. However, you can access, download, and share files in your Norton 360 account from your mobile device.

What are the supported mobile devices?

Norton Connect supports:

How much does Norton Connect cost?

Norton Connect is free.

How big is the Norton Connect application?

The Norton Connect application is:

How secure is my backed up data?

Norton Connect ensures that your data is secure at three levels:

What is the difference between Norton Connect, Norton Online Backup, and Norton 360?

Norton Online Backup provides a secure online backup solution that safeguards your important data against system crash, accidental deleting, virus infection, and other disasters. You can protect your important data, such as digital photos, financial documents, music files, and emails on your computer by regularly backing up the files. You can access the backed up data from any Internet-connected computer in the world. Additionally, you can restore and share files.

Norton 360 is a fast and light all-in-one solution to protect your PC and all your online activities. It protects against viruses, worms, hackers, and botnet. It safeguards against online identity theft, protects important files, and keeps your PC tuned and running at peak performance.

Norton Connect, a smart solution for devices such as Apple iPhone, Apple iPod Touch, Apple iPad and Android smartphones, helps you manage your online backup. Norton Connect lets you access the data from multiple computers that you backed up using either Norton Online Backup or Norton 360. You can also start a remote backup of your computer that is associated with Norton Online Backup subscription.

Does Norton Connect back up data on my phone, such as contacts?

No. You cannot back up data on your phone.

By using Norton Connect, you can:

By using Norton Connect, you cannot:

My Norton Online Backup trial period has expired. Can I still access my data through Norton Connect?

If your Norton Online Backup trial expires, you can share and download your data using Norton Connect for 30 days from the day your product expires. But you cannot remotely back up your computers that are associated with Norton Online Backup. To continue using the service, you must upgrade to a Norton Online Backup premium account.

My Norton 360 subscription has expired. Can I still access my data through Norton Connect?

If your Norton 360 subscription expires, you can share and download your data using Norton Connect for 30 days from the day your product expires. To continue using Norton Connect, you should renew your subscription.

Can I back up photos or contacts on my phone?

Norton Connect does not back up your phone. Currently, Norton Connect lets you back up only your computers.

I have changed my Norton 360 or Norton Online Backup account password. How do I update it in Norton Connect?

You can update your Norton Connect account information from the Settings screen. Ensure that the Remember Me option is turned on. Under Norton Account Info, type your updated password, and then tap Login/Test Credentials to save your new password.

How can I get additional help or support?

If you have trouble in using your Norton Connect application or if you need additional support, you can post your problems on the Norton Connect forum. The Norton Connect team will respond to your post at the earliest.

See Getting support through Norton Community forum.

How do I submit product feedback and suggestions?

We always look forward to improving Norton products and encourage you to send us your feedback and suggestions. You can submit your suggestions on the Norton Community forum.

See Getting support through Norton Community forum.

Getting support through Norton Community forum

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You can get help for all your problems related to Norton Connect through a dedicated Norton Connect board in the Norton Community forum.

Note:

Your device must be connected to the Internet, to access the Norton Community forum.

You must have a separate Norton Community account to participate in the Norton Community forums. You cannot use your Norton Account credentials to log on to the Norton Community forums.

If you do not have a valid Norton Community user account, you must register for an account at

http://community.norton.com/t5/Norton-Tiki-Norton-Online-Backup/bd-p/nobu_mobile_pb

Note:

If you face any problem in using the Norton Community forums, you can click the Help link on any page to access the Norton Community Help.

When you post a message in the forum, your message is added to Norton Connect board and is open for discussion. Norton Connect team responds to your post with a solution to your problem. Norton Community automatically notifies you with an email alert when a reply is posted in response to your post. You can also monitor the forum for replies to your post.

Symantec recommends you to read the participation guidelines at the following location before you post your question on the forum:

http://community.norton.com/t5/About-This-Community/Participation-Guidelines/m-p/5

To get support through Norton Community forum

  1. Open your Web browser, and go to the following address:

    http://community.norton.com/t5/Norton-Tiki-Norton-Online-Backup/bd-p/nobu_mobile_pb

  2. In the Norton Connect forum page, click Sign In.
  3. In the Sign In to Norton Community page, type your Norton Community user name and password, and then click Sign In.
  4. In the Norton Connect forum page, click New Message.
  5. In the New Message page, in the Subject box, type a title for your question.

    The subject is the only part of the message that shows up on the message listing page. Make sure that your subject is clear and concise.

  6. Under Body, type your question and other relevant details.
  7. If you want to attach a file to your post, under Attachments, click Choose File and follow the on-screen instructions.
  8. If you want to receive email alerts for each reply that is posted in response to your post, under Subscriptions, check Email me when someone replies.
  9. Click Post.