Virus removal options:
- If you are comfortable troubleshooting complex PC issues, try the free, do-it-yourself tools listed on this page.
- If you’d rather let NortonLive experts do the work for you, use our Spyware & Virus Removal (fee-based service).
If you know the name of the threat:
Research threats and get step-by-step removal instructions.
Free downloadable tools to remove many top threats.
If you don't know the name of your threat:
Instructions for customers with Norton already installed.
A free threat detection tool for non-Norton customers.
A Do-It-Yourself guide that shows the approach to virus removal (requires technical computer knowledge)
For Norton customers who have an infected computer. Requires your Norton product key. This involves burning an ISO file onto a CD.
If you aren't ready to tackle complex PC troubleshooting:
Spyware & Virus Removal (fee-based service)
NortonLive experts remove malware while you sit back and watch.
Note: Please have your Windows Recovery CD ready before calling.