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Frequently Asked Questions

Norton Core is a secure WiFi router that protects your connected home network, while delivering the highest level of performance.

Yes. It is offered in two colors: Granite Gray and Titanium Gold.

Norton Core is currently available in the US. First customer shipments will start in August 2017. Availability in additional countries to be announced.

Norton Core will only work in the US. It will not work outside the country where you purchased it.

Yes. By purchasing on Norton.com, Norton Core includes a one-year complimentary subscription to Norton Core Security Plus that will automatically renew and be billed at $9.99/mo. USD (plus applicable taxes).* The subscription helps protect your home network and an unlimited number of your connected devices, including computers and mobile devices against malware, viruses, and hackers. It also comes with parental control software for your kid’s devices while at home or on-the-go.3

If you are a current Norton customer and order Norton Core through a renewal or upsell offer, your existing subscription will be automatically upgraded to Norton Core Security Plus. Upon the earlier of either you activating the Norton Core router or 60 days from your receipt of the router, the included one-year subscription will begin. Any days remaining on your existing subscription at the time of your order will be added to the end of your new one-year subscription to be your initial Norton Core Security Plus entitlement.

If you don’t renew the Norton Core Security Plus subscription after your complimentary term, Norton Core will continue to function as a high performance router. Because the subscription is integral to the router’s security, all network, IoT, and device level security, plus parental control features will be unavailable if the subscription is not renewed.

Norton Core includes a one-year complimentary subscription to Norton Core Security Plus that helps protect your home network and an unlimited number of your connected devices, including computers and mobile devices against malware, viruses, and hackers. It also comes with parental control software for your kid’s devices while at home or on-the-go.*

IoT or Internet of Things devices are Internet-connected smart devices in your home that provide the convenience of monitoring and management of devices through an app. A few examples include smart thermostats, smart lighting systems, IP cameras, smart locks, and many more.

You do not need a separate antivirus solution if you have an active Norton Core subscription. Your subscription includes Norton Core Security Plus, which helps protect your home network and an unlimited number of your connected devices, including computers and mobile devices against malware, viruses, and hackers. It also comes with parental control software for your kid’s devices while at home or on-the-go.*

Norton Core does not replace your modem, it replaces your wireless router. It is a wireless router that plugs into your existing cable or DSL modem.

For initial setup, you will need an iOS or Android mobile device with a mobile data plan and/or Internet connection and has Bluetooth (BLE) enabled. Download the Norton Core app from the Apple Store or Google Play, open the app, and follow the instructions to complete the set up. The Core app supports both iOS 9.0 or later and Android 4.4 or later.

Today’s WiFi routers are vulnerable to cyber attacks due to a lack of security features. Norton Core monitors your connected devices like WiFi thermostats, smart locks, appliances, and home security cameras for suspicious activity. If a device becomes compromised, it quarantines the threat before it spreads ensuring your digital world is safe, keeping the bad guys out.
 
Core helps secure your connected home, fending off cyber threats before they infiltrate and compromise your digital life. With its network packet inspection combined with intelligence from a global threat database, Core can help stop the threats before they infiltrate your home network. Your home network will also be ahead of the latest threats with automated security updates and comprehensive data encryption.

Protect your home. Get Core.

Be the first person on your block with secure WiFi. Buy Core today.

$279.99
$179.99
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Price excludes annual subscription, taxes, surcharges. Additional restrictions may apply.

Includes a one-year complimentary subscription to Norton Core Security Plus that helps protect your home network and an unlimited number of your connected devices, including computers and mobile devices against malware, viruses, and hackers. It also comes with parental control software for your kid’s devices while at home or on-the-go.*

30-day money-back guarantee.*

Available in US only.

  • By purchasing on Norton.com, you receive a one-year complimentary subscription to Norton Core Security Plus that will automatically renew each month, billed at $9.99/mo. USD (plus applicable taxes). The price is subject to change and we’ll notify you in advance.   
  • Subscription renewal is required for security and parental control features after the complimentary subscription term. Please review complete terms during setup.   
  • At any time, you may cancel your subscription at manage.norton.com or by contacting support. Monthly subscriptions are eligible for a refund if you submit your request within fourteen (14) days of your first monthly subscription charge. The refund is limited to the first month's paid subscription price only. 
  • Usage & other restrictions apply. Your subscription includes protection updates and new features as available during your subscription term, subject to acceptance of the Norton License Agreement.   
  • For details on Norton Core returns, please visit the Norton Return Policy.   
  • The one-year limited hardware warranty can be found here.
  • For purchase and use only in the U.S.

1 Maximum wireless data rate is derived from IEEE standards 802.11 specifications. Data speed and range may vary due to network conditions building materials and construction, obstacles and interference. Deep packet inspection, a security feature, may also affect speed. Other adverse conditions may also lower actual data rate and wireless coverage.

2 As compared to routers without enhanced security features, Norton Core’s security features require an active Norton Core Security Plus subscription.

3 Requires mobile data plan or an Internet connection.

4 By purchasing your Norton Core at Norton.com or activating directly with Symantec automatic renewal for your Norton Core Security Plus subscription, you are entitled to Virus Protection Promise. Note that Virus Protection Promise and its refund claims only cover your devices, specifically PCs, Macs, Android and/or iOS devices, and do not extend to IoT (Internet of Things) devices such as, for example, televisions, cameras, thermostats, refrigerators and baby monitors. If a Norton expert is unable to remove the virus from your PC, Mac, smartphone and/or tablet, then Your refund will be based on the actual price paid for the current term of your Norton Core Security Plus subscription. If you receive Virus Protection Promise with your one-year, complimentary subscription to Norton Core Security Plus there is no refund during the complimentary one-year subscription period. However, if you purchased a qualifying Norton subscription and its current term is added to your complimentary Norton Core Security Plus subscription term as part of an upgrade offer, your refund will be based on the actual price paid for the last term of your original qualifying Norton subscription. Any refund will be net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/guarantee for details including qualifying Norton subscriptions.

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