Start a Remote Session

To start a remote session with your Support Agent:

1. Enter the 6-digit PIN code provided by your Support Agent and click Connect:

The PIN code you entered is invalid. Please try again.

2. Click Run in the dialog boxes that follow.

By clicking Connect, you agree to the Terms and Conditions.

Instructions for creating a Norton Bootable Recovery Tool startup disk with agent assistance.

  1. Download the Norton Bootable Recovery Tool.
  2. Follow the instructions on the Norton Bootable Recovery Tool page to install the Wizard.