Threat Explorer

The Threat Explorer is a comprehensive resource consumers can turn to for daily, accurate, up-to-date information on the latest threats, risks and vulnerabilities.

Backdoor.Ratenjay!gen1

Backdoor.Ratenjay!gen1

Discovered:
November 20, 2013
Updated:
November 21, 2013
Systems Affected:
Windows
Backdoor.Ratenjay!gen1 is a heuristic detection used to detect threats associated with the Backdoor.Ratenjay family.

For more information, please see the following resource:
Backdoor.Ratenjay

Antivirus Protection Dates

  • Initial Rapid Release version November 21, 2013 revision 001
  • Latest Rapid Release version November 21, 2013 revision 001
  • Initial Daily Certified version November 21, 2013 revision 016
  • Latest Daily Certified version November 21, 2013 revision 016
  • Initial Weekly Certified release date November 27, 2013
Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.
Backdoor.Ratenjay!gen1 is a heuristic detection used to detect threats associated with the Backdoor.Ratenjay family.

Files that are detected as Backdoor.Ratenjay!gen1 are considered malicious. We suggest that any files you believe are incorrectly detected be submitted to Symantec Security Response. For instructions on how to do this using Scan and Deliver, read Submit Virus Samples .
You may have arrived at this page either because you have been alerted by your Symantec product about this risk, or you are concerned that your computer has been affected by this risk.

Before proceeding further we recommend that you run a full system scan . If that does not resolve the problem you can try one of the options available below.



FOR NORTON USERS
If you are a Norton product user, we recommend you try the following resources to remove this risk.

Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .


How to reduce the risk of infection
The following resources provide further information and best practices to help reduce the risk of infection.


FOR BUSINESS USERS
If you are a Symantec business product user, we recommend you try the following resources to remove this risk.

Identifying and submitting suspect files
Submitting suspicious files to Symantec allows us to ensure that our protection capabilities keep up with the ever-changing threat landscape. Submitted files are analyzed by Symantec Security Response and, where necessary, updated definitions are immediately distributed through LiveUpdate™ to all Symantec end points. This ensures that other computers nearby are protected from attack. The following resources may help in identifying suspicious files for submission to Symantec.


Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .


How to reduce the risk of infection
The following resource provides further information and best practices to help reduce the risk of infection.
Protecting your business network



MANUAL REMOVAL
The following instructions pertain to all current Symantec antivirus products.

1. Performing a full system scan
How to run a full system scan using your Symantec product


2. Restoring settings in the registry
Many risks make modifications to the registry, which could impact the functionality or performance of the compromised computer. While many of these modifications can be restored through various Windows components, it may be necessary to edit the registry. See in the Technical Details of this writeup for information about which registry keys were created or modified. Delete registry subkeys and entries created by the risk and return all modified registry entries to their previous values.