Threat Explorer

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PUA.CloudSystemCare

PUA.CloudSystemCare

Updated:
October 26, 2016
Infection Length:
Varies
Name:
Cloud System Care
Version:
2.0.0
Publisher:
MyCleanerpro
Risk Impact:
Low
Systems Affected:
Windows

Behavior

PUA.CloudSystemCare is a potentially unwanted application that gives misleading information about issues on the computer. It asks the user to pay to resolve the issues.

Antivirus Protection Dates

  • Initial Rapid Release version October 26, 2016 revision 016
  • Latest Rapid Release version October 26, 2016 revision 018
  • Initial Daily Certified version October 26, 2016 revision 025
  • Latest Daily Certified version October 26, 2016 revision 025
  • Initial Weekly Certified release date November 02, 2016
Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.
Once executed, the application creates the following folders:
  • %ProgramFiles%\My Cleanerpro
  • %ProgramFiles%\My Cleanerpro\Cloud System Care
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\Sys_auth
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\Sys_auth\Auth

The application creates the following files:
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\DynamicDataDisplay.dll
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\Error.xml
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\errordetails.xml
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\errordetailsOpt.xml
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\icon.ico
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\log.txt
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\log.xml
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\msiexec.png
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\OptErr.xml
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\OSVersionInfo.dll
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\PC Optimizer.exe
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\PC Optimizer.exe.config
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\PC Optimizer.pdb
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\PC Optimizer.vshost.exe
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\PC Optimizer.vshost.exe.config
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\PC Optimizer.vshost.exe.manifest
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\PinItem.vbs
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\RegErr.xml
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\Sys_auth\Auth\sys_error_nbr.txt
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\Sys_auth\Auth\sys_error_size.txt
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\Sys_auth\Auth\sys_read.txt
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\Sys_auth.xml
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\trialerror.xml
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\unins000.dat
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\unins000.exe
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\WpfAnimatedGif.dll
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\WPFMessageBox.dll
  • %ProgramFiles%\My Cleanerpro\Cloud System Care\WPFToolkit.Extended.dll

Next, the application creates the following registry entries:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"Inno Setup: Setup Version" = "5.5.5 (a)"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"Inno Setup: App Path" = "%ProgramFiles%\My Cleanerpro\Cloud System Care"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"InstallLocation" = "%ProgramFiles%\My Cleanerpro\Cloud System Care\"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"Inno Setup: Icon Group" = "Cloud System Care"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"Inno Setup: User" = "admin"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"Inno Setup: Selected Tasks" = "desktopicon"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"Inno Setup: Deselected Tasks" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"Inno Setup: Language" = "english"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"DisplayName" = "Cloud System Care version 1.0.0.0"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"DisplayIcon" = "%ProgramFiles%\My Cleanerpro\Cloud System Care\icon.ico"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"UninstallString" = ""%ProgramFiles%\My Cleanerpro\Cloud System Care\unins000.exe""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"QuietUninstallString" = ""%ProgramFiles%\My Cleanerpro\Cloud System Care\unins000.exe" /SILENT"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"DisplayVersion" = "1.0.0.0"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"Publisher" = "My Cleanerpro"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"URLInfoAbout" = "http://www.epicsofts.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"HelpLink" = "http://www.epicsofts.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"URLUpdateInfo" = "http://www.epicsofts.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"Contact" = "0-000-000-0000"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"Comments" = "Cloud System Care"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"NoModify" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"NoRepair" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"InstallDate" = "20161026"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"MajorVersion" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F763E4FD-C364-42CC-9F27-C427DEFE6E91}_is1\"MinorVersion" = "0"

The application scans the computer and displays misleading information about issues on the
computer. It asks the user to pay to resolve the issues.



You may have arrived at this page either because you have been alerted by your Symantec product about this risk, or you are concerned that your computer has been affected by this risk.

Before proceeding further we recommend that you run a full system scan . If that does not resolve the problem you can try one of the options available below.



FOR NORTON USERS
If you are a Norton product user, we recommend you try the following resources to remove this risk.


Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .


How to reduce the risk of infection
The following resources provide further information and best practices to help reduce the risk of infection.



FOR BUSINESS USERS
If you are a Symantec business product user, we recommend you try the following resources to remove this risk.


Identifying and submitting suspect files
Submitting suspicious files to Symantec allows us to ensure that our protection capabilities keep up with the ever-changing threat landscape. Submitted files are analyzed by Symantec Security Response and, where necessary, updated definitions are immediately distributed through LiveUpdate™ to all Symantec end points. This ensures that other computers nearby are protected from attack. The following resources may help in identifying suspicious files for submission to Symantec.


Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .


How to reduce the risk of infection
The following resource provides further information and best practices to help reduce the risk of infection.
Protecting your business network



MANUAL REMOVAL
The following instructions pertain to all current Symantec antivirus products.


1. Performing a full system scan
How to run a full system scan using your Symantec product


2. Restoring settings in the registry
Many risks make modifications to the registry, which could impact the functionality or performance of the compromised computer. While many of these modifications can be restored through various Windows components, it may be necessary to edit the registry. See in the Technical Details of this writeup for information about which registry keys were created or modified. Delete registry subkeys and entries created by the risk and return all modified registry entries to their previous values.