PUA.SystwkSupportDock

PUA.SystwkSupportDock

Updated:
December 19, 2017
Infection Length:
Varies
Name:
Systweak Support Dock
Version:
2.1.0.0
Publisher:
Systweak Software
Risk Impact:
Low
Systems Affected:
Windows

Behavior

PUA.SystwkSupportDock is a potentially unwanted application that gives misleading information about issues on the computer. It also installs additional applications.

Antivirus Protection Dates

  • Initial Rapid Release version December 08, 2017 revision 003
  • Latest Rapid Release version March 27, 2018 revision 040
  • Initial Daily Certified version December 08, 2017 revision 018
  • Latest Daily Certified version March 28, 2018 revision 009
  • Initial Weekly Certified release date December 13, 2017
Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.
Once executed, the application creates the following folder:
  • %ProgramFiles%\Systweak Support Dock

The application creates the following files:
  • %AllUsersProfile%\Desktop\Systweak Support Dock.lnk
  • %AllUsersProfile%\Start Menu\Programs\Systweak Support Dock\Systweak Support Dock.lnk
  • %AllUsersProfile%\Start Menu\Programs\Systweak Support Dock\Systweak Support Dock.lnk
  • %AllUsersProfile%\Start Menu\Programs\Systweak Support Dock\Uninstall Systweak Support Dock.lnk
  • %AllUsersProfile%\Start Menu\Programs\Systweak Support Dock\Uninstall Systweak Support Dock.lnk
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\Microsoft\Internet Explorer\Quick Launch\Systweak Support Dock.lnk
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\Systweak\Systweak-Support-Dock\rcpupdate.ini

The application then creates the following registry subkeys:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Systweak
  • HKEY_USERS\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\Systweak Support Dock
  • HKEY_USERS\S-1-5-21-842925246-1580818891-682003330-1004\Software\systweak\Support Dock
  • HKEY_USERS\S-1-5-21-842925246-1580818891-682003330-1004\Software\systweak\Support Dock\LANG

Next, the application creates the following registry entries:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\"Systweak-Support-Dock" = ""%ProgramFiles%\Systweak Support Dock\SystweakDock.exe" /autorun"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"Inno Setup: Setup Version" = "5.5.4 (u)"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"Inno Setup: App Path" = "%ProgramFiles%\PC Cleaner"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"InstallLocation" = "%ProgramFiles%\PC Cleaner\"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"Inno Setup: Icon Group" = "PC Cleaner"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"Inno Setup: User" = "AutoVM"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"Inno Setup: Language" = "en"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"DisplayName" = "PC Cleaner"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"DisplayIcon" = "%ProgramFiles%\PC Cleaner\PCCleaner.exe"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"UninstallString" = ""%ProgramFiles%\PC Cleaner\unins000.exe""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"QuietUninstallString" = ""%ProgramFiles%\PC Cleaner\unins000.exe" /SILENT"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"DisplayVersion" = "2.1.1000.518"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"Publisher" = "Systweak Software"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"URLInfoAbout" = "http://www.systweak.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"HelpLink" = "http://www.systweak.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"URLUpdateInfo" = "http://www.systweak.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"NoModify" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"NoRepair" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"InstallDate" = "20171113"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"MajorVersion" = "2"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25780A42-8553-4a2e-AA54-F413C5D8DA19}_is1\"MinorVersion" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"Inno Setup: Setup Version" = "5.5.4 (u)"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"Inno Setup: App Path" = "%ProgramFiles%\Systweak Support Dock"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"InstallLocation" = "%ProgramFiles%\Systweak Support Dock\"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"Inno Setup: Icon Group" = "Systweak Support Dock"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"Inno Setup: User" = "AutoVM"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"Inno Setup: Language" = "en"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"DisplayName" = "Systweak Support Dock"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"DisplayIcon" = "%ProgramFiles%\Systweak Support Dock\SystweakDock.exe"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"UninstallString" = ""%ProgramFiles%\Systweak Support Dock\unins000.exe""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"QuietUninstallString" = ""%ProgramFiles%\Systweak Support Dock\unins000.exe" /SILENT"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"DisplayVersion" = "1.2.100.16447"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"Publisher" = "Systweak Software"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"URLInfoAbout" = "http://www.systweak.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"HelpLink" = "http://www.systweak.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"URLUpdateInfo" = "http://www.systweak.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"NoModify" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"NoRepair" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"InstallDate" = "20171113"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"MajorVersion" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{266DBE1C-B640-46ee-9A6D-86F0A1E483B9}_is1\"MinorVersion" = "2"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"Inno Setup: Setup Version" = "5.5.3 (u)"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"Inno Setup: App Path" = "%ProgramFiles%\Advanced Disk Recovery"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"InstallLocation" = "%ProgramFiles%\Advanced Disk Recovery\"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"Inno Setup: Icon Group" = "Advanced Disk Recovery"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"Inno Setup: User" = "AutoVM"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"Inno Setup: Language" = "en"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"DisplayName" = "Advanced Disk Recovery"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"DisplayIcon" = "%ProgramFiles%\Advanced Disk Recovery\AdvancedDiskRecovery.exe"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"UninstallString" = ""%ProgramFiles%\Advanced Disk Recovery\unins000.exe""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"QuietUninstallString" = ""%ProgramFiles%\Advanced Disk Recovery\unins000.exe" /SILENT"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"DisplayVersion" = "2.6.500.16036"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"Publisher" = "Systweak Software"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"URLInfoAbout" = "http://www.systweak.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"HelpLink" = "http://www.systweak.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"URLUpdateInfo" = "http://www.systweak.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"NoModify" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"NoRepair" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"InstallDate" = "20171113"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"MajorVersion" = "2"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2AA44AF4-C116-4219-B800-4573E7E6D421}_is1\"MinorVersion" = "6"

The application performs a scan and displays misleading information about issues on the computer.







The application also installs additional applications on the computer.
You may have arrived at this page either because you have been alerted by your Symantec product about this risk, or you are concerned that your computer has been affected by this risk.

Before proceeding further we recommend that you run a full system scan . If that does not resolve the problem you can try one of the options available below.



FOR NORTON USERS
If you are a Norton product user, we recommend you try the following resources to remove this risk.


Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .


How to reduce the risk of infection
The following resources provide further information and best practices to help reduce the risk of infection.



FOR BUSINESS USERS
If you are a Symantec business product user, we recommend you try the following resources to remove this risk.


Identifying and submitting suspect files
Submitting suspicious files to Symantec allows us to ensure that our protection capabilities keep up with the ever-changing threat landscape. Submitted files are analyzed by Symantec Security Response and, where necessary, updated definitions are immediately distributed through LiveUpdate™ to all Symantec end points. This ensures that other computers nearby are protected from attack. The following resources may help in identifying suspicious files for submission to Symantec.


Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .


How to reduce the risk of infection
The following resource provides further information and best practices to help reduce the risk of infection.
Protecting your business network



MANUAL REMOVAL
The following instructions pertain to all current Symantec antivirus products.


1. Performing a full system scan
How to run a full system scan using your Symantec product


2. Restoring settings in the registry
Many risks make modifications to the registry, which could impact the functionality or performance of the compromised computer. While many of these modifications can be restored through various Windows components, it may be necessary to edit the registry. See in the Technical Details of this writeup for information about which registry keys were created or modified. Delete registry subkeys and entries created by the risk and return all modified registry entries to their previous values.
`