PUA.TuneUP360

PUA.TuneUP360

Updated:
December 21, 2017
Infection Length:
Varies
Name:
TuneUp360
Version:
7.0.2.0
Publisher:
Wondershare, Inc.
Risk Impact:
Low
Systems Affected:
Windows

Behavior

PUA.TuneUP360 is a potentially unwanted application that gives misleading information about issues on the computer. It then asks the user to pay to fix the issues.

Antivirus Protection Dates

  • Initial Rapid Release version December 15, 2017 revision 003
  • Latest Rapid Release version February 25, 2018 revision 023
  • Initial Daily Certified version December 15, 2017 revision 007
  • Latest Daily Certified version February 26, 2018 revision 001
  • Initial Weekly Certified release date December 20, 2017
Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.
Once executed, the application creates the following folders:
  • %ProgramFiles%\TuneUp360
  • %ProgramFiles%\TuneUp360\cfg
  • %ProgramFiles%\TuneUp360\log
  • %ProgramFiles%\TuneUp360\res
  • %ProgramFiles%\TuneUp360\res\mainform
  • %ProgramFiles%\TuneUp360\res\mainform\html
  • %ProgramFiles%\TuneUp360\res\mainform\html\image
  • %ProgramFiles%\TuneUp360\res\mainform\htmlui
  • %ProgramFiles%\TuneUp360\res\mainform\htmlui\img
  • %ProgramFiles%\TuneUp360\res\mainform\htmlui\img\free
  • %ProgramFiles%\TuneUp360\res\mainform\htmlui\img\report
  • %ProgramFiles%\TuneUp360\res\mainform\htmlui\js
  • %ProgramFiles%\TuneUp360\res\mainform\htmlui\script
  • %ProgramFiles%\TuneUp360\res\mainform\htmlui\style
  • %ProgramFiles%\TuneUp360\res\mainform\htmlui\xml
  • %ProgramFiles%\TuneUp360\res\mainform\htmlui\xslt
  • %ProgramFiles%\TuneUp360\res\mainform\images
  • %ProgramFiles%\TuneUp360\res\reminder
  • %ProgramFiles%\TuneUp360\res\reminder\images
  • %ProgramFiles%\TuneUp360\res\reminder\images\public
  • %ProgramFiles%\TuneUp360\res\reminder\include
  • %ProgramFiles%\TuneUp360\res\reminder\styles
  • %ProgramFiles%\TuneUp360\Skin
  • %ProgramFiles%\TuneUp360\Skin\Default
  • %AllUsersProfile%\Microsoft\Windows\Start Menu\Programs\TuneUp360
  • %AllUsersProfile%\TuneUp360
  • %AllUsersProfile%\Microsoft\Crypto\RSA\S-1-5-18\d42cc0c3858a58db2db37658219e6400_2231be3d-f3e6-49b7-a575-1c4b56417e52

The application creates the following files:
  • %ProgramFiles%\TuneUp360\Agent.ini
  • %ProgramFiles%\TuneUp360\CareMon.exe
  • %ProgramFiles%\TuneUp360\CBStub.exe
  • %ProgramFiles%\TuneUp360\cfg\ProgramBlacklist.xml
  • %ProgramFiles%\TuneUp360\cfg\reminder.ini
  • %ProgramFiles%\TuneUp360\cfg\schedule.ini
  • %ProgramFiles%\TuneUp360\cfg\ServiceBlacklist.xml
  • %ProgramFiles%\TuneUp360\comm.ocx
  • %ProgramFiles%\TuneUp360\func_EventLog.dll
  • %ProgramFiles%\TuneUp360\func_HealthCheck.dll
  • %ProgramFiles%\TuneUp360\func_NetBandwidth.dll
  • %ProgramFiles%\TuneUp360\func_NetStable.dll
  • %ProgramFiles%\TuneUp360\func_NetworkOptimize.dll
  • %ProgramFiles%\TuneUp360\func_RegisterClean.dll
  • %ProgramFiles%\TuneUp360\func_StartupManager.dll
  • %ProgramFiles%\TuneUp360\func_SysInfo.dll
  • %ProgramFiles%\TuneUp360\func_SystemClean.dll
  • %ProgramFiles%\TuneUp360\func_WindowBootTime.dll
  • %ProgramFiles%\TuneUp360\HelpPage.url
  • %ProgramFiles%\TuneUp360\HomePage.url
  • %ProgramFiles%\TuneUp360\LiveUpdate.exe
  • %ProgramFiles%\TuneUp360\LiveUpdate.ini
  • %ProgramFiles%\TuneUp360\log\TuneUp360_0896.log
  • %ProgramFiles%\TuneUp360\log\TuneUp360_Fun.log
  • %ProgramFiles%\TuneUp360\log\TuneUp360_Main.log
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\bg2.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\bg3.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\bg_atn.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\bg_atn.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\bg_huge.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\bg_large.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\bg_large_success.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\bg_no.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\bg_ok.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn100_01.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn100_02.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn100_03.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn70_01.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn70_02.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn70_03.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn_fix_down.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn_fix_hover.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn_fix_nomal.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn_ye01.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn_ye02.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn_ye03.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn_ye21.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn_ye22.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\btn_ye23.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\diglog_prgs.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\diglog_prgsbg.jpg
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\Fixed_TOP_BG.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\fixing.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\fix_pratly.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\line.png
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\none_action.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\no_fix.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\ok.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\point.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\status_attention.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\status_attention_2.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\status_Optimization.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\status_scaning.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\image\top_bg.gif
  • %ProgramFiles%\TuneUp360\res\mainform\html\RebootConfirm.html
  • %ProgramFiles%\TuneUp360\res\mainform\html\ScanAbort.html
  • %ProgramFiles%\TuneUp360\res\mainform\html\ScanAbortAndExit.html
  • %ProgramFiles%\TuneUp360\res\mainform\htmlui\default.html
  • %ProgramFiles%\TuneUp360\runconf.xml
  • %ProgramFiles%\TuneUp360\schedule.exe
  • %ProgramFiles%\TuneUp360\Skin\Default\close.png
  • %ProgramFiles%\TuneUp360\Skin\Default\Controls.xml
  • %ProgramFiles%\TuneUp360\Skin\Default\update_.png
  • %ProgramFiles%\TuneUp360\stat.exe
  • %ProgramFiles%\TuneUp360\TuneUp360.exe
  • %ProgramFiles%\TuneUp360\TuneUp360.ini
  • %ProgramFiles%\TuneUp360\unins000.dat
  • %ProgramFiles%\TuneUp360\unins000.exe
  • %ProgramFiles%\TuneUp360\uninstall.ico
  • %ProgramFiles%\TuneUp360\WSUtilities.dll
  • %AllUsersProfile%\Microsoft\Windows\Start Menu\Programs\TuneUp360\Homepage.lnk
  • %AllUsersProfile%\Microsoft\Windows\Start Menu\Programs\TuneUp360\How to use.lnk
  • %AllUsersProfile%\Microsoft\Windows\Start Menu\Programs\TuneUp360\Order online.lnk
  • %AllUsersProfile%\Microsoft\Windows\Start Menu\Programs\TuneUp360\TuneUp360.lnk
  • %AllUsersProfile%\Microsoft\Windows\Start Menu\Programs\TuneUp360\Uninstall TuneUp360.lnk
  • %AllUsersProfile%\TuneUp360\boottime.ini

The application then creates the following registry subkeys:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TuneUp360.PCHealthLogicProCtrl.1
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TuneUp360.PCHealthLogicProCtrl.1\CLSID
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\TuneUp360 Reminder
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TuneUp360

Next, the application creates the following registry entries:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{3BFC220A-3947-4FB3-AF3A-96E6AF583A5F}\1.0\0\win32\"" = "%ProgramFiles%\TuneUp360\comm.ocx"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{5C2205D6-3D3E-4F94-86F2-6176495E4D20}\1.0\0\win32\"" = "%ProgramFiles%\TuneUp360\CareMon.exe"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{5C2205D6-3D3E-4F94-86F2-6176495E4D20}\1.0\HELPDIR\"" = "%ProgramFiles%\TuneUp360"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2C0DD1CD-FF42-404D-A19C-558D5E336A65}\InprocServer32\"" = "%ProgramFiles%\TuneUp360\comm.ocx"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2C0DD1CD-FF42-404D-A19C-558D5E336A65}\ProgID\"" = "TuneUp360.PCHealthLogicProCtrl.1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2C0DD1CD-FF42-404D-A19C-558D5E336A65}\ToolboxBitmap32\"" = "%ProgramFiles%\TuneUp360\comm.ocx, 1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A393A82A-3C2B-481C-AC71-8A4191DA9E5F}\InprocServer32\"" = "%ProgramFiles%\TuneUp360\comm.ocx"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{BE30B40B-8091-432B-AA24-1DC04C6542DD}\LocalServer32\"" = ""%ProgramFiles%\TuneUp360\CareMon.exe""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{3BFC220A-3947-4FB3-AF3A-96E6AF583A5F}\1.0\0\win32\"" = "%ProgramFiles%\TuneUp360\comm.ocx"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{5C2205D6-3D3E-4F94-86F2-6176495E4D20}\1.0\0\win32\"" = "%ProgramFiles%\TuneUp360\CareMon.exe"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{5C2205D6-3D3E-4F94-86F2-6176495E4D20}\1.0\HELPDIR\"" = "%ProgramFiles%\TuneUp360"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TuneUp360.PCHealthLogicProCtrl.1\"" = "PCHealthLogicProxy Control"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TuneUp360.PCHealthLogicProCtrl.1\CLSID\"" = "{2C0DD1CD-FF42-404D-A19C-558D5E336A65}"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\CompatibilityAdapter\Signatures\"TuneUp360 Reminder.job"" = "[HEXADECIMAL VALUE]"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\CompatibilityAdapter\Signatures\"TuneUp360 Reminder.job.fp" = "7809CF4D"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{CCFEFD91-E3AB-4CCF-ABD3-C44B7D4F7D38}\"Path" = "\TuneUp360 Reminder"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\TuneUp360 Reminder\"Id: "{CCFEFD91-E3AB-4CCF-ABD3-C44B7D4F7D38}"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\TuneUp360 Reminder\"Index" = "2"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1F2EF4E-CDAA-9B4C-A934-911D4B0D12KC}_is1\"Inno Setup: App Path" = "%ProgramFiles%\TuneUp360"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1F2EF4E-CDAA-9B4C-A934-911D4B0D12KC}_is1\"InstallLocation" = "%ProgramFiles%\TuneUp360\"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1F2EF4E-CDAA-9B4C-A934-911D4B0D12KC}_is1\"Inno Setup: Icon Group" = "TuneUp360"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1F2EF4E-CDAA-9B4C-A934-911D4B0D12KC}_is1\"DisplayName" = "TuneUp360 (Version 7.0.2)"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1F2EF4E-CDAA-9B4C-A934-911D4B0D12KC}_is1\"DisplayIcon" = "%ProgramFiles%\TuneUp360\uninstall.ico"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1F2EF4E-CDAA-9B4C-A934-911D4B0D12KC}_is1\"UninstallString" = ""%ProgramFiles%\TuneUp360\unins000.exe""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1F2EF4E-CDAA-9B4C-A934-911D4B0D12KC}_is1\"QuietUninstallString" = ""%ProgramFiles%\TuneUp360\unins000.exe" /SILENT"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1F2EF4E-CDAA-9B4C-A934-911D4B0D12KC}_is1\"HelpLink" = "http://www.tuneup360.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1F2EF4E-CDAA-9B4C-A934-911D4B0D12KC}_is1\"URLUpdateInfo" = "http://www.tuneup360.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1F2EF4E-CDAA-9B4C-A934-911D4B0D12KC}_is1\"Comments" = "TuneUp360"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{2C0DD1CD-FF42-404D-A19C-558D5E336A65}\InprocServer32\"" = "%ProgramFiles%\TuneUp360\comm.ocx"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{2C0DD1CD-FF42-404D-A19C-558D5E336A65}\ProgID\"" = "TuneUp360.PCHealthLogicProCtrl.1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{2C0DD1CD-FF42-404D-A19C-558D5E336A65}\ToolboxBitmap32\"" = "%ProgramFiles%\TuneUp360\comm.ocx, 1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{A393A82A-3C2B-481C-AC71-8A4191DA9E5F}\InprocServer32\"" = "%ProgramFiles%\TuneUp360\comm.ocx"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{BE30B40B-8091-432B-AA24-1DC04C6542DD}\LocalServer32\"" = ""%ProgramFiles%\TuneUp360\CareMon.exe""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{3BFC220A-3947-4FB3-AF3A-96E6AF583A5F}\1.0\0\win32\"" = "%ProgramFiles%\TuneUp360\comm.ocx"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{5C2205D6-3D3E-4F94-86F2-6176495E4D20}\1.0\0\win32\"" = "%ProgramFiles%\TuneUp360\CareMon.exe"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{5C2205D6-3D3E-4F94-86F2-6176495E4D20}\1.0\HELPDIR\"" = "%ProgramFiles%\TuneUp360"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TuneUp360\"JumpType" = "1"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TuneUp360\"UninstallJumpPage" = "http://cbs.wondershare.com/go.php?pid=798&m=u"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TuneUp360\"ProductName" = "TuneUp360"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TuneUp360\"InstallPath" = "%ProgramFiles%\TuneUp360"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TuneUp360\"InstallTime" = "2017-12-12"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TuneUp360\"ProductVersion" = "7.0.2"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TuneUp360\"RegnowTracker" = "0"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TuneUp360\"PublisherName" = "Wondershare"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TuneUp360\"ModuleName" = "TuneUp360.exe"
  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\CareMon\"ImagePath" = ""%ProgramFiles%\TuneUp360\CareMon.exe""
  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\CareMon\"Description" = "TuneUp360 monitor"
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\CareMon\"ImagePath" = ""%ProgramFiles%\TuneUp360\CareMon.exe""
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\CareMon\"Description" = "TuneUp360 monitor"

The application deletes the following registry entry:
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_[RANDOM SERVICE NAME]\0000\"Class" = "LegacyDriver"

The application creates the following service with rootkit functionality:
  • DrvKiller

The application performs a scan and displays misleading information about issues on the computer.









The application then asks the user to pay in order to fix the listed issues.

You may have arrived at this page either because you have been alerted by your Symantec product about this risk, or you are concerned that your computer has been affected by this risk.

Before proceeding further we recommend that you run a full system scan . If that does not resolve the problem you can try one of the options available below.



FOR NORTON USERS
If you are a Norton product user, we recommend you try the following resources to remove this risk.


Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .


How to reduce the risk of infection
The following resources provide further information and best practices to help reduce the risk of infection.



FOR BUSINESS USERS
If you are a Symantec business product user, we recommend you try the following resources to remove this risk.


Identifying and submitting suspect files
Submitting suspicious files to Symantec allows us to ensure that our protection capabilities keep up with the ever-changing threat landscape. Submitted files are analyzed by Symantec Security Response and, where necessary, updated definitions are immediately distributed through LiveUpdate™ to all Symantec end points. This ensures that other computers nearby are protected from attack. The following resources may help in identifying suspicious files for submission to Symantec.


Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .


How to reduce the risk of infection
The following resource provides further information and best practices to help reduce the risk of infection.
Protecting your business network



MANUAL REMOVAL
The following instructions pertain to all current Symantec antivirus products.


1. Performing a full system scan
How to run a full system scan using your Symantec product


2. Restoring settings in the registry
Many risks make modifications to the registry, which could impact the functionality or performance of the compromised computer. While many of these modifications can be restored through various Windows components, it may be necessary to edit the registry. See in the Technical Details of this writeup for information about which registry keys were created or modified. Delete registry subkeys and entries created by the risk and return all modified registry entries to their previous values.