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Help, I Think I Have a Virus

Thousands of new viruses are created every day. Even with the best virus protection in the world, there is always a possibility of being infected by malware. Once inside your system, viruses may attack Norton and prevent it from working; in these cases, the threat needs to be removed manually. Please consider using our Spyware & Virus Removal. Learn more at our Spyware & Virus FAQ.

Virus removal options:

  1. If you are comfortable troubleshooting complex PC issues, try the free, do-it-yourself tools listed on this page.

  2. If you’d rather let NortonLive experts do the work for you, use our Spyware & Virus Removal (fee-based service).
If You Suspect Your PC Is Infected:

If you know the name of the threat:

Threat Explorer 

Research threats and get step-by-step removal instructions.

Virus & Threat Removal Tools 

Free downloadable tools to remove many top threats.

If you don't know the name of your threat:

Update Definitions & Scan with Norton  

Instructions for customers with Norton already installed.

Norton Security Scan 

A free threat detection tool for non-Norton customers.

Malware Removal Guide  

A Do-It-Yourself guide that shows the approach to virus removal (requires technical computer knowledge)

Norton Bootable Recover Tool

For Norton customers who have an infected computer. Requires your Norton product key. This involves burning an ISO file onto a CD.

If you aren't ready to tackle complex PC troubleshooting:

Spyware & Virus Removal (fee-based service)

NortonLive experts remove malware while you sit back and watch.

Note: Please have your Windows Recovery CD ready before calling.