SPECIAL AARP MEMBER OFFER
Don't Do IT Yourself.
Are you the default IT manager at home? Do the words "it's not working" start to elevate your stress levels? If so, Norton Ultimate Help Desk was made for you. If you think your computer might have a virus, our Norton techs will help find it and eliminate it. If your computer has slowed to a crawl, we'll give it a tune-up. If you've got a new laptop, we'll connect it to your wireless network.β
Peace of mind
Put your tech support in the hands of Norton experts.
Available 24/7
Norton experts on call anytime for help when you need it.Δ
Convenient
Over-the-phone or online chat service with remote access so you don’t have to go anywhere.
Comprehensive
Full range of IT troubleshooting for computers, laptops, mobile devices, and peripherals.β
Cost effective
Typically less expensive than repair-shop work.
Norton
Ultimate Help Desk
per service
Must redeem within 30 days of purchase.
See pricing details below*
- Device Coverage: 1 Device, 1 call3
- 24x7 Support2 Speak with Norton tech support any time, 365 days a year.
- Computer Tune Up Helps keep your computers running like new. One tune-up for 1 device.
- Network & Mobile Norton techs help you set up your home network and mobile devices.
- Software Support We’ll help troubleshoot common software issues.
- Virus Removal Helps keep your computers virus-free.
- OS Upgrades Operating System upgrade assistance – helps your computer stay current and more secure.
- Advanced Diagnostics & Resolution We’ll help you identify and recommend solutions for even complex technical issues.
- Back Up setup We'll help you initiate a backup on select cloud storage providers or on your local drive.6
- Device Coverage: 3 Devices, unlimited calls4
- 24x7 Support2 Speak with Norton tech support any time, 365 days a year.
- Computer Tune Up Helps keep your computers running like new. Unlimited tune-ups for 3 devices.
- Network & Mobile Norton techs help you set up your home network and mobile devices.
- Software Support We’ll help troubleshoot common software issues.
- Virus Removal Helps keep your computers virus-free.
- OS Upgrades Operating System upgrade assistance – helps your computer stay current and more secure.
- Advanced Diagnostics & Resolution We’ll help you identify and recommend solutions for even complex technical issues.
- Back Up setup We'll help you initiate a backup on select cloud storage providers or on your local drive.6
Learn more about Norton product offers for AARP members.
Not an AARP Member or need to Renew your Membership?
Save time and money (in addition to your sanity).
Expert Norton technicians provide Norton Ultimate Help Desk services remotely, on demand, and at a fraction of the cost of an in-home service call or repair-shop work. No need to cart your PC and peripherals anywhere. If they need to work on your computer or configure your network, our Norton expert techs use secure remote-access technology to tap in temporarily and take care of business.β
Plus, Norton experts are available anytime you need help, 24x7, 365 days a year.Δ
Norton Ultimate Help Desk brings IT home—virtually.
Keep your computers running like new
It can happen. Adding new programs, downloading files, and using more memory can cause computer slowdowns over time. But you can help restore like-new speeds with Norton Computer Tune Up, included with Norton Ultimate Help Desk.
This comprehensive inspection and repair service is designed to free up some memory, optimize your settings, and fix the things that stand in the way of high-speed performance. It only takes about 35 minutes. And when we're done, you'll be working faster again.
Get everything working together—and keep it that way.
With the Norton Ultimate Help Desk monthly and annual plans, we'll get your digital devices up and running and then help you make sure they stay that way.* Let us help you get your devices working on the wireless network, connect your computers to the printer, and get your photos from your digital camera onto a computer. We'll also help you troubleshoot software problems, set up Microsoft Outlook® email, and even remedy operating system issues and computer crashes.β
Then, if anything goes wrong, it takes just a phone call to fix it. It's like having an IT Norton expert at your side—24 hours a day, whenever you need help.Δ
System requirements
Minimum system requirements
To receive the service, a high-speed internet connection and the following system requirements are required. Some devices may not be able to receive services even if your connection seemed qualified or your device's environment suitable.*
Customer must have administrator-level access to the PC or Mac.
Windows™ operating systems
Microsoft Windows 7, 8, 10, 11 (all versions) except Windows in S Mode and Windows running on ARM processor.
Mac® operating systems
Mac OS X 10.5 or later.
Android™ operating systems
Android OS version 6.x or later (must have the Google Play app installed).
iOS operating systems
iOS version 7 or later.
High-speed internet connection
800 MHz processor (minimum)
512 MB of RAM (minimum)
Administrator-level access to the PC or Mac
* Important subscription, pricing, and offer details:
- Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
- Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
- Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.
Δ 24/7 Support is available in English only. See https://www.norton.com/globalsupport.
β PC, Mac, iOS, Android, home networks, printers (PC and Mac), scanners (PC and Mac), digital cameras (PC and Mac), and MP4 players (PC and Mac).
ρ Norton Ultimate Help Desk – Single Use (not a subscription service) is limited to one help desk call where any number of the services listed can be redeemed for your one device. Must be redeemed within 30 days of purchase.
λ Norton™ Ultimate Help Desk – 3 Devices service is limited to the same three devices every twelve months. After the end of each term, different devices can be enrolled for the next twelve-month period.
Ψ Norton™ Ultimate Help Desk – 1 Device service is limited to the same single device every twelve months. After the end of each term, a different device can be enrolled for the next twelve-month period.
μ Cloud service includes providers like “Box,” “Dropbox,” “Google Drive,” and “OneDrive.” Backup on your local drive is limited to external HDD or DAS (direct attached storage).
The Norton and LifeLock brands are part of Gen. LifeLock identity theft protection is not available in all countries.
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