Norton Loyalty Rewards


Being a Norton subscriber comes with benefits. In recognition of your loyalty and for automatically renewing your subscription directly with NortonLifeLock, we want to thank you for partnering with us to make the digital world a safer place. You will receive additional features, at no additional cost, that will help to keep your devices protected and running smoothly.

Benefits for you:

At enrollment*

VPP

Virus Protection Promise1

We’ll help keep your device virus-free, or your money back.

Continuous Protection.

Continuous Protection

Uninterrupted, automatic updates of our award-winning, device protection.

With every renewal*

VPP

Virus Protection Promise1

We’ll help keep your device virus-free, or your money back.

Continuous Protection.

Continuous Protection

Uninterrupted, automatic updates of our award-winning, device protection.

Norton Customer Care 1.

Norton Customer Care

A loyal customer exclusive. Dedicated experts to perform computer tune ups2.

Norton Screen Care 2.

Norton Screen Care3

Cracked phone screen replacement at no extra cost (Up to $100 of coverage).

*Each year, as a NortonLifeLock member with a qualifying auto-renewing subscription you may be eligible for all of these great services.

Virus Protection Promise

A promise you can count on

We’re so confident in our antivirus and malware protection, we offer a 100% guarantee. If your device gets a virus our Norton experts can’t remove, you get your money back!2

Continuous protection.
Continuous protection

Live stress-free and worry-free knowing your devices are receiving uninterrupted and continuous maximum protection every day without skipping a beat from year to year. Norton is hard at work 24/7, delivering automatic and timely updates to so that you can have the most up-to-date protection at all times.

Norton customer care

You deserve for your computer to run as smoothly as possible. For customers who have automatically renewed with us, Norton Customer Care is an exclusive benefit available to you free of charge. Just a phone call away, our Norton Customer Care team is at your disposal all day, every day. Norton experts provide a comprehensive, multi-point inspection and repair service designed to bring like-new speed back to your aging PC or Mac®.2  So, let our experts help to improve your computer’s browsing speed, boot-up speed and ensure you’re not wasting disk space – all while checking for viruses and malware.

Norton Screen Care

No one likes to have to pay to replace a cracked phone screen. We get that. So, we will help you cover the cost. Norton Screen Care provides a cracked phone screen Protection Plan for our loyal members at no extra cost. 3 Just install the app and register your phone. If your screen cracks, take your phone in to get repaired wherever you want and when you want. 3 and then submit your claim in the app. You will be reimbursed for the cost of the repair (up to $100 per subscription term, after $25 deductible applied to the original claim amount).  It’s that easy and we are glad we can help.

Thank you for being a loyal customer

System Requirement:

For Norton Screen Care --
Norton Device Care app - Android 5.0 or later or iOS 11.4 or later phone to download the Norton Device Care app.

Disclaimers:

1To be eligible for the Virus Protection Promise, you must have a qualifying Norton subscription and unless you have Norton Small Business, you must also have purchased, renewed or upgraded that Norton subscription directly from Symantec, or activate automatic renewal with Symantec. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying Norton subscription. If you purchase a Norton bundle (a qualifying Norton subscription purchased with another Norton offering), your refund will be limited to the Manufacturer’s Suggested Retail Price (MSRP) of your qualifying Norton subscription for the current term, not to exceed the total bundled price paid. Or, if your bundled purchase contains a qualifying Norton subscription with a non-Norton product, your refund will be limited to the Manufacturer’s Suggested Retail Price (MSRP) of only your Norton qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts to refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, hanging and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/guarantee for details including qualifying Norton subscriptions.

2Must be redeemed before the end of your current subscription period. We reserve the right to update or end this offer at any time. Hours are English only. 

3NORTON SCREEN CARE SUBSCRIPTION DETAILS
As long as you are enrolled in a qualifying auto-renewing subscription, the Protection Plan is provided at no cost to you for a single device and protects against one covered Failure during the term of your subscription. This loyalty offer may be changed or removed at any time. You must download the app and register a single device to the Protection Plan within your qualifying subscription term, and at least 60 days prior to the term’s end. Coverage is subject to a 30 day waiting period.

The Protection Plan coverage is provided by Northcoast Warranty Services, Inc. and will reimburse the cost of repair for registered device screen in the event of a covered Failure. This is not an insurance policy. The Protection Plan specifically excludes coverage for loss, theft, vandalism, water damage (please see complete Norton Screen Care Protection Plan for coverage information and exclusions). The Protection Plan is not available or valid in Florida and Wyoming.

 Reimbursement of one covered Failure for up to $100, after $25 deductible has been applied to the original claim amount.

Disclaimers:

1To be eligible for the Virus Protection Promise, you must have a qualifying Norton subscription and unless you have Norton Small Business, you must also have purchased, renewed or upgraded that Norton subscription directly from Symantec, or activate automatic renewal with Symantec. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying Norton subscription. If you purchase a Norton bundle (a qualifying Norton subscription purchased with another Norton offering), your refund will be limited to the Manufacturer’s Suggested Retail Price (MSRP) of your qualifying Norton subscription for the current term, not to exceed the total bundled price paid. Or, if your bundled purchase contains a qualifying Norton subscription with a non-Norton product, your refund will be limited to the Manufacturer’s Suggested Retail Price (MSRP) of only your Norton qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts to refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, hanging and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/guarantee for details including qualifying Norton subscriptions.

2Must be redeemed before the end of your current subscription period. We reserve the right to update or end this offer at any time. Hours are English only. 

3NORTON SCREEN CARE SUBSCRIPTION DETAILS
As long as you are enrolled in a qualifying auto-renewing subscription, the Protection Plan is provided at no cost to you for a single device and protects against one covered Failure during the term of your subscription. This loyalty offer may be changed or removed at any time. You must download the app and register a single device to the Protection Plan within your qualifying subscription term, and at least 60 days prior to the term’s end. Coverage is subject to a 30 day waiting period.

The Protection Plan coverage is provided by Northcoast Warranty Services, Inc. and will reimburse the cost of repair for registered device screen in the event of a covered Failure. This is not an insurance policy. The Protection Plan specifically excludes coverage for loss, theft, vandalism, water damage (please see complete Norton Screen Care Protection Plan for coverage information and exclusions). The Protection Plan is not available or valid in Florida and Wyoming.

‡ Reimbursement of one covered Failure for up to $100, after $25 deductible has been applied to the original claim amount.