Tablet and Mobile

Spyware & Virus Removal

Our agents are available to help remove spyware and viruses from your devices.

$99.99per incident*

{msrp} per incident* Our agents are available to help

Note: If you’ve purchased a qualifying Norton device security subscription with automatic renewal, then you may already have virus removal services through Virus Protection Promise. See your account or call Member Services and Support.

Designed to remove viruses and spyware from your Windows™ PC or Mac®, Android™ or iOS device.

9-point threat detection and elimination service.

Fast and easy remote service so you don’t need to leave your home.

Helps prevent pop-ups and suspicious computer behavior.

Get back to running like new in about an hour.

One-time service to remove viruses and spyware.

Frequently asked questions

Norton Spyware & Virus Removal is a one-time service where our agents help remove spyware and viruses directly from your devices. It's quick, easy, and remote, with our agents only taking about an hour to help fix the issue. 

Automatically renewing Norton device security subscriptions with antivirus already include the virus removal service through our Virus Protection Promise

Spyware is often designed to work quietly so users don't notice it's there. However, there are some tell-tale signs to watch for:

Invasive Pop-Ups – If ads are appearing on your desktop when you open your browser (or even without you doing anything), there's a chance your computer may be infected with spyware. Spyware can force your computer to show you ads against your will, or worse, scams with the intent to steal your personal information.

Browser Hijacking – If your browser homepage has changed without your input, there's a strong chance your computer is infected with spyware. This type of spyware may also override your search bar, editing search terms, and redirecting traffic to a compromised page. 

Unexplained Slowdowns – If your computer is suffering from sudden and unexplained performance loss, there's a chance some malicious software is the culprit. Spyware, viruses, and other dangerous software can impact your computers performance significantly by communicating with other computers, reading and modifying your files, and consuming disk space.

Mysterious File Changes – If files on your desktop or drives have moved, or been deleted without your input, there may be spyware or a virus at work. 

Emails You Didn't Send – If your sent email folder has emails in it you didn't send, then it's strongly likely that one of your devices with access to your email is infected with spyware or a virus. Spyware often works in the background while it watches your actions and sends that information to other places. Spyware designed to harvest email credentials may have stolen your sign-in information and your email might have been hijacked.

We strongly recommend changing your email password using a secure device as soon as possible if you suspect it has been hijacked. 

Yes, Norton agents can help remove spyware from an iPhone. Norton Spyware & Virus removal is available for both iOS and Android. Norton 360 is also available for a more comprehensive, all-in-one cybersecurity option.

Yes, Norton agents can help remove spyware from an Android device. Norton Spyware & Virus Removal is available for both iOS and Android. Check out Norton 360 for a long-term comprehensive antivirus and digital security solution. 

Spyware typically runs quietly in the background of your smartphone, but there are some tell-tale signs of infection to look out for: 

Overheating – If your iPhone is inexplicably getting hot, there is a chance it's infected with spyware. Graphically intense apps like games draw a lot of power and can also result in a warm phone. But if your device is getting unusually warm during normal use (when it's not charging), you may want to scan for spyware.

Drained Battery – If your phone battery is draining too fast during normal use, there's a chance some malicious software is running in the background. Of course, there are normal apps that use more battery than others. Both Android and iOS phones have ways of monitoring the power draw of the apps you use. There may be spyware on your phone if your phone's battery life and app use don't match up.

Unusual Messages – Unsolicited text message spam, ads, and pop-ups appearing on your iOS or Android device are sure signs of an infection. Spyware and adware often appear together and work in concert to divert your data into the hands of bad-faith actors. 

Abnormal Data Use – If you notice an unusual amount of data being sent by apps you don't know, there's a chance spyware might be the culprit. Spyware can use your own network to send the data it collects to its owner, triggering data limits and slowing down network speeds for you.

Spyware is a constantly evolving and it's impossible to say for certain that all spyware will be detected. We're constantly updating our detection technology to stay ahead and help protect your devices from new cyberthreats.

System Requirements

To receive the service, a high-speed Internet connection and the following system requirements are required. Some devices may not be able to receive services even if your connection seemed qualified or your device's environment suitable. Customer must have administrator level access to the PC or Mac.

Windows™ Operating Systems

Microsoft Windows XP SP3 or higher, Windows Vista, Windows 7, 8, 10, 11 (all versions), except Windows in S Mode and Windows running on ARM processor

Mac® Operating Systems

Mac OS X 10.5 or later

Android™ Operating Systems

Android OS version 6.x or later (must have the Google Play app installed)

iOS Operating Systems

iOS version 7 or later

*Norton™ Spyware and Virus Removal is a one-time service that is subject to the License and Services Agreement found here.
If purchased via Norton.com, service redemption or refund request will only be honored within 30 days from the date of purchase.