Peace of mind
Put your tech support in the hands of Norton experts.
Available 24/7
Norton experts on call anytime for help when you need it.Δ
Convenient
Over-the-phone or online chat service with remote access so you don’t have to go anywhere.
Comprehensive
Full range of IT troubleshooting for computers, laptops, mobile devices, and peripherals.β
Cost effective
Typically less expensive than repair-shop work.
Norton
Ultimate Help Desk
$69.99 per service
Must redeem within 30 days of purchase.
See pricing details below.*
Norton
Ultimate Help Desk
$19.99 /month
See subscription details below.*
Norton
Ultimate Help Desk
$149.99 /year
See subscription details below.*
Ultimate Help Desk
Device coverage
1 device, 1 callρ
3 devices, unlimited callsλ
1 device, unlimited callsΨ
One tune-up for 1 device
Unlimited tune-ups for 3 devices
Unlimited tune-ups for 1 device
Norton
Ultimate Help Desk
$69.99 per service
Must redeem within 30 days of purchase.
See pricing details below.*
Norton
Ultimate Help Desk
$19.99 /month
See subscription details below.*
Norton
Ultimate Help Desk
$149.99 /year
See subscription details below.*
feature
description
Don’t do IT yourself.
Are you the default IT manager at home? Do the words "it's not working" start to elevate your stress levels? If so, Norton Ultimate Help Desk was made for you. If you think your computer might have a virus, our Norton techs will help find it and eliminate it. If your computer has slowed to a crawl, we'll give it a tune-up. If you've got a new laptop, we'll connect it to your wireless network.β
From first-time setup to ongoing maintenance and as-needed troubleshooting, Norton Ultimate Help Desk will help you fix your tech issues faster. Now's your chance to put IT issues in the hands of Norton experts—and put do-it-yourself tech support behind you.
Save time and money (in addition to your sanity).
Expert Norton technicians provide Norton Ultimate Help Desk services remotely, on demand, and at a fraction of the cost of an in-home service call or repair-shop work. No need to cart your PC and peripherals anywhere. If they need to work on your computer or configure your network, our Norton expert techs use secure remote-access technology to tap in temporarily and take care of business.β
Plus, Norton experts are available anytime you need help, 24x7, 365 days a year.Δ
Norton Ultimate Help Desk brings IT home—virtually.
Keep your computers running like new
It can happen. Adding new programs, downloading files, and using more memory can cause computer slowdowns over time. But you can help restore like-new speeds with Norton Computer Tune Up, included with Norton Ultimate Help Desk.
This comprehensive inspection and repair service is designed to free up some memory, optimize your settings, and fix the things that stand in the way of high-speed performance. It only takes about 35 minutes. And when we're done, you'll be working faster again.
Get everything working together—and keep it that way.
With the Norton Ultimate Help Desk monthly and annual plans, we'll get your digital devices up and running and then help you make sure they stay that way.* Let us help you get your devices working on the wireless network, connect your computers to the printer, and get your photos from your digital camera onto a computer. We'll also help you troubleshoot software problems, set up Microsoft Outlook® email, and even remedy operating system issues and computer crashes.β
Then, if anything goes wrong, it takes just a phone call to fix it. It's like having an IT Norton expert at your side—24 hours a day, whenever you need help.Δ
Norton Ultimate Help Desk is a service that provides remote tech support for one or three devices (depending on your selection) when you need it. Save time troubleshooting tech issues yourself with the help of our trained professionals.
Norton Ultimate Help Desk provides comprehensive IT support, from network and backend setup to device diagnostics and troubleshooting. It's available on demand, typically at a fraction of the cost of a repair-work shop. Norton Ultimate Help Desk is available for computers, laptops, mobile devices, and even peripherals. It is compatible with Windows PC, Mac, iOS, Android, home networks, printers (PC and Mac), scanners (PC and Mac), digital cameras (PC and Mac), and MP4 players (PC and Mac).
Norton Ultimate Help Desk works like your own personal IT department. When you're having technical issues with a device, simply contact Norton Ultimate Help Desk for assistance in remedying your problem. You'll talk to a Norton technician who will listen to your issues and work with you to find a solution. When you're done, our Norton technicians will also help restore your PC to like-new speeds with the help of Norton Computer Tune Up.
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System requirements
Minimum system requirements
To receive the service, a high-speed internet connection and the following system requirements are required. Some devices may not be able to receive services even if your connection seemed qualified or your device's environment suitable.*
Customer must have administrator-level access to the PC or Mac.
Windows™ operating systems
Microsoft Windows 7, 8, 10, 11 (all versions)
Mac® operating systems
macOS 10.15 or later
Android™ operating systems
Android 7.0 or later (must have the Google Play app installed)
iOS operating systems
iOS 16 or later
* Important subscription, pricing, and offer details:
- Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
- Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
- Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.
Δ 24/7 Support is available in English only. See https://www.norton.com/globalsupport.
β PC, Mac, iOS, Android, home networks, printers (PC and Mac), scanners (PC and Mac), digital cameras (PC and Mac), and MP4 players (PC and Mac).
ρ Norton Ultimate Help Desk – Single Use (not a subscription service) is limited to one help desk call where any number of the services listed can be redeemed for your one device. Must be redeemed within 30 days of purchase.
λ Norton™ Ultimate Help Desk – 3 Devices service is limited to the same three devices every twelve months. After the end of each term, different devices can be enrolled for the next twelve-month period.
Ψ Norton™ Ultimate Help Desk – 1 Device service is limited to the same single device every twelve months. After the end of each term, a different device can be enrolled for the next twelve-month period.
μ Cloud service includes providers like “Box,” “Dropbox,” “Google Drive,” and “OneDrive.” Backup on your local drive is limited to external HDD or DAS (direct attached storage).
π Support is limited to Smart TVs and Smartwatches. For smartwatches, we support popular brands such as Apple Watch and Samsung Galaxy Watch.
