Threat Explorer

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Adware.Livechat

Adware.Livechat

Updated:
February 13, 2007
Publisher:
Live Chat
Risk Impact:
Medium
File Names:
pxhping.exe
Systems Affected:
Windows

Behavior


Adware.Livechat is an adware program that falsely warns of malicious software and opens a predetermined adware web page.

Symptoms


The files are detected as Adware.Livechat. A dialog box displays warning of "suspicious network activity" and asks whether the user wants to download "certificated software."

Behavior


This adware program must be manually installed.

Antivirus Protection Dates

  • Initial Rapid Release version October 02, 2014 revision 022
  • Latest Rapid Release version February 01, 2015 revision 020
  • Initial Daily Certified version November 18, 2004
  • Latest Daily Certified version January 26, 2015 revision 023
  • Initial Weekly Certified release date November 23, 2004
Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.

When Adware.Livechat runs, it does the following:

  1. Displays a dialog box with the following text:

    WARNING: Windows Firewall detected suspicious network activity on your computer. Malicious software codes try to steal your privacy information, such as credit card numbers, electronic mail accounts, financial data or passwords.  Do you want to download certificated software and protect your computer?

  2. Opens a Web browser connection to a predefined Web site. For example, it may access the domain www.v5msn.com.


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Do one of the following:
    • Windows 95/98/Me: Restart the computer in Safe mode.
    • Windows NT/2000/XP: End the malicious process.
  4. Run a full system scan and delete all the files detected as Adware.Livechat.
  5. Reverse the changes made to the registry.
For details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note:
When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder," Article ID: Q263455.

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

  • Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).

    The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.

3. To restart the computer in Safe mode or end the malicious process
    Windows 95/98/Me
    Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."

    Windows NT/2000/XP
    To end the malicious process:
    1. Press Ctrl+Alt+Delete once.
    2. Click Task Manager.
    3. Click the Processes tab.
    4. Double-click the Image Name column header to alphabetically sort the processes.
    5. Scroll through the list and look for Adware.Livechat.
    6. If you find the file, click it, and then click End Process.
    7. Exit the Task Manager.
4. To scan for and delete the infected files
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
  2. Run a full system scan.
  3. If any files are detected as infected with Adware.Livechat, click Delete.
  4. Restart the computer in Normal mode. For instructions, read the section on returning to Normal mode in the document, "How to start the computer in Safe Mode."