- February 13, 2007
- Esm Software
- Risk Impact:
- File Names:
- Systems Affected:
Spyware.SurfingSpy monitors and logs all the URLs visited in Internet Explorer and Netscape browsers. It runs in stealth mode.
The presence of the files deteced as Spyware.SurfingSpy.
Has to be manually installed.
Antivirus Protection Dates
- Initial Rapid Release version October 02, 2014 revision 022
- Latest Rapid Release version February 01, 2015 revision 020
- Initial Daily Certified version December 02, 2004
- Latest Daily Certified version September 28, 2010 revision 036
- Initial Weekly Certified release date December 02, 2004
When Spyware.SurfingSpy is installed, it performs the following actions:
- Creates the following files:
- SShook.dll in %Windir% folder
Note: %Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows or C:\Winnt.
- Adds the value:
to the registry key:
so that Spyware.SurfingSpy runs every time Windows starts.
- Adds the value:
to the registry key:
so that Spyware.SurfingSpy runs every time logon occurs.
- Creates a log file, %Windir%\ssres.log, and records all the URLs visited.
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
- Disable System Restore (Windows Me/XP).
- Update the virus definitions.
- Do one of the following:
- Windows 95/98/Me: Restart the computer in Safe mode.
- Windows NT/2000/XP: End the malicious process.
- Run a full system scan and delete all the files detected as Spyware.SurfingSpy.
- Reverse the changes made to the registry.
1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
- "How to disable or enable Windows Me System Restore"
- "How to turn off or turn on Windows XP System Restore"
Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder," Article ID: Q263455.
2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
- Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
- Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.
3. To restart the computer in Safe mode
- Windows 95/98/Me
Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."
To end the malicious process:
- Press Ctrl+Alt+Delete once.
- Click Task Manager.
- Click the Processes tab.
- Double-click the Image Name column header to alphabetically sort the processes.
- Scroll through the list and look for ssystem.exe.
- If you find the file, click it, and then click End Process.
- Exit the Task Manager.
- Start your Symantec antivirus program and make sure that it is configured to scan all the files.
- For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
- For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
- Run a full system scan.
- If any files are detected as infected with Spyware.SurfingSpy, click Delete.
5. To reverse the changes made to the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.
- Click Start > Run.
- Type regedit
Then click OK.
- Navigate to the key:
- In the right pane, delete the value:
- Navigate to the key:
- In the right pane, set the value:
- Exit the Registry Editor.
- Restart the computer in Normal mode. For instructions, read the section on returning to Normal mode in the document, "How to start the computer in Safe Mode."