Norton Ultimate Help Desk

Fix tech issues fast. Get on-demand IT for less than $1 a day.

Benefits for You

  • Puts your everyday tech issues in the hands of experts
  • Keeps all of your devices — and your network — running smoothly
  • Offers our most comprehensive support, from network setup to device diagnostics and troubleshooting
  • Provides help anytime you need it, 24x7*
  • Saves time, money and frustration
$19.99 per month

One-time set-up fee: $69.99 for Ultimate.

Don’t do IT yourself

Are you the default IT manager at home? Do the words “it’s not working” start to elevate your stress levels? If so, Norton Ultimate Help Desk was made for you. If you think your computer might have a virus, our techs will find it and eliminate it. If your computer has slowed to a crawl, we’ll give it a tuneup. If you’ve got a new laptop, we’ll connect it to your wireless network.

From first-time setup to ongoing maintenance and as-needed troubleshooting, Ultimate Help Desk will help you fix your tech issues fast. Now’s your chance to put IT issues in the hands of experts — and put do-it-yourself tech support behind you.

Windows 10 is here. Norton has you covered.

To seamlessly upgrade your PC to Windows 10, get the Ultimate Plan, which includes Assist for Windows 10, and let a certified Norton technician do the installation for you. It’s how you upgrade with all of the benefits — and none of the hassles.

Save time and money (in addition to your sanity)

Certified Norton technicians provide Ultimate Help Desk services remotely, on-demand, at a fraction of the cost of an in-home service call or repair-shop work. No need to cart your PC and peripherals anywhere. If they need to work on your computer or configure your network, our expert techs use secure remote-access technology to tap in temporarily and take care of business.

Plus, Norton certified technicians are available anytime you need help, 24x7, 365 days a year.* Ultimate Help Desk brings IT home — virtually.  

Our concentrated combination of dedication and expertise benefits our customers. Norton Security consistently outperforms the competition in independent, head-to-head tests. And no security company has earned more Editors' Choice Awards from PC Magazine.

What does that mean for you? When you buy Norton Security with Backup, you're getting one of the best security products on the market today. It's that simple.

Keep your computers running like new

It’s inevitable. Adding new programs, downloading files and using more memory causes computer slow-downs over time. But you can restore like-new speeds with Norton Computer Tune Up, included with Ultimate Help Desk.

This comprehensive 15-point inspection and repair service is designed to free up some memory, optimize your settings and fix the things that stand in the way of high-speed performance. It only takes about 35 minutes. And when we’re done, you’ll be working faster again. 

In fact, we're so confident in Norton Security, it comes with our 100% guarantee: If any of your devices get a virus Norton cannot remove, we’ll give you a refund.

Free security products don't come with guarantees; neither do our competitors'. You won't find a better promise than this.

Get everything working together — and keep it that way

With the Ultimate Plan, we’ll get your digital devices up and running, and then make sure they stay that way. Let us help you get all of your devices working on the wireless network, connect your computers to the printer and get your photos from your digital camera onto a computer. We’ll also help you troubleshoot software problems, set up Microsoft Outlook email and even remedy operating system issues and computer crashes.

Then, if anything goes wrong, it takes just a phone call to fix it. It’s like having an IT expert at your side — 24 hours day, whenever you need help.*

System Requirements

Minimum System Requirements

Some devices may not be able to receive services even if initial testing showed that your connection was qualified or your device’s environment was suitable. To receive services, a high-speed Internet connection is required.  

Windows XP 32-bit
(Service Pack 2 or later) Professional, Home Edition, or Media Center 2005

  • 500 MHz CPU
  • 512 MB RAM required
  • 500 MB of available hard drive space
  • SuperVGA (800x600) or higher resolution video adapter
  • You need to log on as an administrator

Windows Vista 32-bit or 64-bit
(all Service Packs) Home Basic, Home Premium, Business or Ultimate

Windows 7 32-bit or 64-bit
(all Service Packs) Home Basic, Home Premium, Business or Ultimate

Windows 8 32-bit

(all Service Packs) Home Basic, Home Premium, Business or Ultimate

  • 1 GHz CPU
  • 512 MB RAM required (1 GB recommended)
  • 500 MB (32-bit) or 850 MB (64-bit) of available hard drive space
  • SuperVGA (800x600) or higher resolution video adapter
  • You need to log on as an administrator

Windows 10
(all Service Packs) Home or Pro

  • 1 GHz CPU or faster
  • 1 GB (32-bit) or 2 GB (64-bit)
  • 16 GB (32-bit) or 20 GB (64-bit) of available hard drive space
  • Microsoft DirectX 9 graphics device with WDDM 1.0 driver
  • 800x600 resolution compatible display
  • You need to log on as an administrator


  • Mac OS X 10.5 and above
  • At least 256 MB of RAM 
  • Customer must have administrator level access to the Mac
  • Mac must be able to connect to the Internet


  • OS version 2.3 or later (must have Google Play app installed)


  • iOS version 6 or later

Requirements for Norton Ultimate Help Desk: Assist for Windows 10

  • Latest OS: Windows 7 SP1 or Windows 8.1 update
  • Processor: 1 GHz or faster or SOC
  • RAM: 1 GB (32-bit) or 2 GB (64-bit)
  • Hard disk space: 16 GB (32-bit) or 20 GB (64-bit)
  • Graphics card: DirectX 9 or later with WDDM 1.0 driver
  • 800x600 resolution compatible display
  • Microsoft account and Internet access
  • High-speed Internet connection for optimal experience with upgrade to Windows 10
  • External drive (HDD, SSD, flash acceptable), pre-existing cloud account and/or Norton Security with Backup subscription for backup of important files and content (with sufficient space to back up all your relevant files before our agents can upgrade you to Windows 10)