Threat Explorer

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October 04, 2004
February 13, 2007
Also Known As:
I-Worm.Bagz.b [Kaspersky], W32/Bagz.b@MM [McAfee], W32/Bagz-B [Sophos], WORM_BAGZ.B [Trend Micro]
Systems Affected:

W32.Bagz@mm is a mass-mailing worm that uses its own SMTP engine to send itself to the email addresses gathered from an infected computer.

Antivirus Protection Dates

  • Initial Rapid Release version October 04, 2004
  • Latest Rapid Release version March 31, 2018 revision 004
  • Initial Daily Certified version October 04, 2004
  • Latest Daily Certified version April 01, 2018 revision 001
  • Initial Weekly Certified release date October 06, 2004
Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.

When W32.Bagz@mm is executed, it does the following:
  1. Creates the following copy of itself:

    %System%\tutorial.doc <spaces> .exe

    Note: %System% is a variable that refers to the System folder. By default, this is C:\Windows\System (Windows 95/98/Me), C:\Winnt\System32 (Windows NT/2000), or C:\Windows\System32 (Windows XP).

  2. Adds the value:

    "syslogin.exe" = "syslogin.exe"

    to the registry key:


    so that the worm is executed every time Windows starts.

  3. Creates the following files:
    • %System%\dl.exe
    • %System%\syslogin.exe

  4. Disables the Windows firewall.

  5. Downloads and executes remote files.

  6. Installs its own network driver to bypass local firewalls.

  7. Gathers the email addresses from the files with the following extensions:
    • .txt
    • .htm
    • .dbx
    • .tbi
    • .tbb

  8. Stores the email addresses it gathers and the IP address of the local computer and the email gateway in the following temp files:
    • %System%\jobdb.dll
    • %System%\ipdb.dll
    • %System%\wdate.dll

  9. Sends itself to the email addresses that it finds. The email has the following characteristics:

    From: (spoofed)

    Subject: (one of the following)
    • Re: User ID Update
    • Fwd: Your Funds are Eligible for Withdrawal
    • find a solution with this customer
    • No Subject
    • Re: Help Desk Registration
    • failure notice
    • Fwd: Password
    • when should i call you?
    • RE: Re: A question
    • Knowledge Base Article
    • Open Invoices
    • Returned mail: see transcript for details
    • building maintenance
    • [Fwd: Broken link]
    • WinXP
    • troubles are back again
    • Questions
    • Order Approval
    • units available
    • progress news
    • big announcements
    • Need help pls
    • You have recieved an eCard!
    • What is this ????
    • Deactivation Notice
    • Message recieved, please confirm
    • My funny stories
    • Cost Inquiry
    • Re: payment
    • referrences
    • Webmail Invite
    • RE: quote request

      Attachment: (one of the following)
    • Ctutorial.doc <spaces> .exe
    • doc.doc <spaces> .exe
    • documents.doc <spaces> .exe
    • atach.doc <spaces> .exe
    • file.doc <spaces> .exe
    • read.doc <spaces> .exe
    • readme.doc <spaces> .exe
    • contact.doc <spaces> .exe
    • mail.doc <spaces> .exe
    • att.doc <spaces> .exe
    • warning.doc <spaces> .exe
    • db.doc <spaces> .exe
    • msg.doc <spaces> .exe
    • message.doc <spaces> .exe
    • messages.doc <spaces> .exe
    • archive.doc <spaces> .exe
    • arch.doc <spaces> .exe
    • support.doc <spaces> .exe
    • account.doc <spaces> .exe

      Message: (one of the following)
    • Hello,
      Sorry, I forgot to attach the new contact information.
      Please view the attached (.pdf) contact sheet.
    • Hello,
      I resent this email as attachment because
      it was previously blocked by your email filters.
      Please read the attachment and respond.
    • Hello,
      I was in a hurry and I forgot to attach an important
      document. Please see attached.
      Best Regards,
    • Hello,
      Your email was received.
      Please view the attached text file for instructions.
    • Hello,
      Your email was sent in an INVALID format.
      To verify this email was sent from you,
      simply open the attached email (.eml) file
      and click yes in the sender options box.
      Thank You,
    • Hello,
      My PC crashed while I was sending that last email.
      I have re-attached the document of yours that I discovered.
      Please read attached document and respond ASAP.
    • Hello,
      What version of windows you are using?
      This last document I received from you came out weird.
      Please see the attached word file and resend the file to me.
      Many thanks,
      The previous email you sent has been recognized as spam.
      This means your email was not delivered to your friend or client.
      You must open the attached file to receive more information.
      You are currently unable to send emails.
      This may be a billing issue.
      Please call the billing center.
      The # for the billing office is located in the attached
      contact list for your convenience.
      Due to your failure to comply with our email
      Rules and Regulations, your email account has been
      temporarily suspended for 24 hours unless we are contacted regarding
      this situation.
      You must read the attached document for further
      instructions. Failure to comply will result in termination of your account.
      Net Operator
    • last request before refunding


Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices":

  • Use a firewall to block all incoming connections from the Internet to services that should not be publicly available. By default, you should deny all incoming connections and only allow services you explicitly want to offer to the outside world.
  • Enforce a password policy. Complex passwords make it difficult to crack password files on compromised computers. This helps to prevent or limit damage when a computer is compromised.
  • Ensure that programs and users of the computer use the lowest level of privileges necessary to complete a task. When prompted for a root or UAC password, ensure that the program asking for administration-level access is a legitimate application.
  • Disable AutoPlay to prevent the automatic launching of executable files on network and removable drives, and disconnect the drives when not required. If write access is not required, enable read-only mode if the option is available.
  • Turn off file sharing if not needed. If file sharing is required, use ACLs and password protection to limit access. Disable anonymous access to shared folders. Grant access only to user accounts with strong passwords to folders that must be shared.
  • Turn off and remove unnecessary services. By default, many operating systems install auxiliary services that are not critical. These services are avenues of attack. If they are removed, threats have less avenues of attack.
  • If a threat exploits one or more network services, disable, or block access to, those services until a patch is applied.
  • Always keep your patch levels up-to-date, especially on computers that host public services and are accessible through the firewall, such as HTTP, FTP, mail, and DNS services.
  • Configure your email server to block or remove email that contains file attachments that are commonly used to spread threats, such as .vbs, .bat, .exe, .pif and .scr files.
  • Isolate compromised computers quickly to prevent threats from spreading further. Perform a forensic analysis and restore the computers using trusted media.
  • Train employees not to open attachments unless they are expecting them. Also, do not execute software that is downloaded from the Internet unless it has been scanned for viruses. Simply visiting a compromised Web site can cause infection if certain browser vulnerabilities are not patched.
  • If Bluetooth is not required for mobile devices, it should be turned off. If you require its use, ensure that the device's visibility is set to "Hidden" so that it cannot be scanned by other Bluetooth devices. If device pairing must be used, ensure that all devices are set to "Unauthorized", requiring authorization for each connection request. Do not accept applications that are unsigned or sent from unknown sources.
  • For further information on the terms used in this document, please refer to the Security Response glossary.

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

Important: On computers running Norton AntiVirus 2005 or later, the QuickScan tool will automatically search for and remove malicious threats when new virus definitions are downloaded. While every effort has been made to ensure that the QuickScan tool removes all the traces of a malicious threat from an infected computer, we advise that you confirm that all the files and registry entries have been removed. We recommend following the manual removal steps and deleting any threat-related files or registry entries remaining on the computer.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Restart the computer in Safe mode or VGA mode.
  4. Run a full system scan and delete all the files detected as W32.Bagz@mm.
  5. Delete the value that was added to the registry.
For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder ," Article ID: Q263455.

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).

    The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.

3. To restart the computer in Safe mode or VGA mode

Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode or VGA mode.
  • For Windows 95, 98, Me, 2000, or XP users, restart the computer in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."
  • For Windows NT 4 users, restart the computer in VGA mode.

4. To scan for and delete the infected files
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
  2. Run a full system scan.
  3. If any files are detected as infected with W32.Bagz@mm, click Delete.

    If your Symantec antivirus product reports that it cannot delete an infected file, Windows may be using the file. To fix this, run the scan in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode." Once you have restarted in Safe mode, run the scan again.

    (After the files are deleted, you can leave the computer in Safe mode and proceed with section 4. When that is done, restart the computer in Normal mode.)

5 To delete the value from the registry

Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry ," for instructions.
  1. Click Start > Run.
  2. Type regedit

    Then click OK.

  3. Navigate to the key:


  4. In the right pane, delete the value:

    "syslogin.exe" = "syslogin.exe"

  5. Exit the Registry Editor.

Writeup By: Candid Wueest