NortonLive Services

Virus Removal Guarantee or Your Money Back

In addition to the 60 day money back guarantee, Symantec offers a 100% virus removal guarantee for Norton Virus Removal Assurance, a virus removal service provided by a Symantec service representative for specific product and product bundle purchases. If Symantec is unable to remove the virus, you may request a refund for Your Norton product. In order to receive a refund, the following terms and conditions apply: Please see below for the End User License/Service Agreement specific to your product/product bundle purchased for full terms.

End User License/Services Agreement

Category Agreement
NortonOne (1 Year Subscription) Download End User License/Service Agreement
NortonLive Virus Removal Assurance Download Terms and Condition
Norton Internet Security Download Norton Internet Security