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The Norton subscription you are using may be registered to a Norton account that does not belong to you.
You may have unknowingly purchased Norton from an unauthorized reseller or fallen victim to a tech support scammer who provided you with a compromised license.
If your subscription is controlled by an unauthorized reseller or tech support scammer, you’re unable to control which devices are removed or added to your subscription. Norton Member Services & Support can assist you with resolving this issue and securing your device.