Norton device care is easy
How it works:
Norton Device Care
Flexible coverage for your favorite devices.
Start coverage for what you want, when you want
Damage and screen replacement protection plans for your phone screens, laptops, tablets, TVs and more. Manufacturer warranties usually only cover malfunctions and defects within a short period of time. Pick up where the other warranties fall short and extend your protection when you want.
Protection at your fingertips
Our easy-to-use mobile app allows you to add coverage for your electronics and quickly submit a claim anytime you want, should the unexpected happen.
Get your electronics running again
If your device can’t be repaired, it will be replaced, or you’ll be reimbursed. Coverage limits apply. See FAQs for more information.
Live Tech Support is on-hand to help
Agents are available 24/7 for technical support through the app.
Phone protection plans cover:
Cracked Screens
Covers unintentional or accidental damage to fix your phone screen if it gets cracked, including iPhone screen repair and Android screen repair.
Protection Plans cover laptop repair, MacBook repair, iPad repair, TV repair and other electronics. Cancel anytime without a cancellation fee.
Additional device protection plans cover:
Cracked Screens
Covers unintentional or accidental damage if your device screen gets cracked.
Accidental Damage
Covers unintentional or accidental damage due to normal and everyday use of your device, including drops, liquid spills, cracked screens and damaged screens that could impact the normal functioning of your device.
Mechanical Breakdown
Covers mechanical, electrical or major component failure after the manufacturer’s warranty expires. In some cases, you will be covered for failure not covered by the manufacturer’s warranty, such as Surge Protection.
Surge Protection
Covers when your device is damaged by a sudden spike in electricity or power surge.
‘No Lemon’ Guarantee
If your device fails and has been repaired over 3 times under this Protection Plan for the same problem, your device will be replaced with a comparable device or you will be provided with reimbursement for a replacement.
Download the Norton Device Care app
Follow the instructions in the app to protect phones, laptops, tablets, TVs and more
That’s it! Your Protection Plan is created
For mobile phones:
Repair when you want*, where you want
During the term of your Protection Plan, if your screen gets cracked:
-
Get your phone screen repaired
- Visit a repair shop of your choice
- Keep your repair receipt
-
Check that your receipt includes:
- Repair date and cost
- Phone make and model
- Shop name and address
-
Upload a photo of your repair receipt through the app
- An agent will review your claim
- Get updates on your claim status through the app
Once your claim is successful, a check will be issued. You will be reimbursed up to $100 per subscription term, less $25 deductible applied to the original claim amount.
For all other devices:
Get live tech support or start a claim through the app
During the term of your Protection Plan, if your device fails:
-
Protection plan cost per month*
Smartphone
Norton Screen Care offerN/A Smartphone
(Norton Device Care - cracked screen coverage only)$3.99 MacBook $6.99 Laptop $6.99 Desktop $1.49 Tablet $1.49 TV $3.99 Router $0.49 eReader $0.49 All Other Small Electronics $1.49 -
Maximum amount
per claim
Smartphone
Norton Screen Care offer$100 Smartphone
(Norton Device Care - cracked screen coverage only)$250 MacBook $2,000 Laptop $1,000 Desktop $1,000 Tablet $1,000 TV $1,500 Router $200 eReader $200 All Other Small Electronics $500
-
Maximum amount per 12 consecutive months
Smartphone
Norton Screen Care offer$100 Smartphone
(Norton Device Care - cracked screen coverage only)$250 MacBook $2,500 Laptop $1,200 Desktop $1,200 Tablet $1,200 TV $2,000 Router $300 eReader $300 All Other Small Electronics $700
Frequently asked questions
iPhone Screen Repair Eligible Models
Available for iPhone 4, iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone SE, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max.
Android Phone Screen Repair Eligible Models
Available for most Android phones including Samsung Galaxy (Galaxy S3, Galaxy S4, Galaxy S5, Galaxy S6, Galaxy S7, Galaxy S7, Galaxy S8, Galaxy S8+, Galaxy S8 Active, Galaxy S9, Galaxy S9+, Galaxy S10, Galaxy S10+, Galaxy S10e, Galaxy Note 5, Galaxy Note 6, Galaxy Note 7, Galaxy Note 8, Galaxy Note 9, Galaxy Note 10, Galaxy A50, Galaxy Sol and more), Google Pixel (Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3a, Pixel 3a XL, Pixel 3 XL, Pixel 4 and Pixel 4 XL and more), Motorola Moto (Moto C, Moto E4, Moto E5, Moto G, Moto G6, Moto G7, Moto G7 Power, Moto X, Moto X4, Moto Z, Moto Z2 Force, Moto Z3 Play and more), Nexus (Nexus 6P and more), Nokia (Nokia 6, Nokia 6.1, Nokia 7, Nokia 7.1, Nokia 7 Plus, Nokia 8, Nokia X, Nokia X+, Nokia X5, Nokia X6, Nokia X7, Nokia XL and more), LG (LG G4, LG G5, LG G6, LG G7 ThinQ, LG G8X ThinQ, LG Q6, LG Q6A, LG Q6+, LG Q7, LG Q7+, LG Q8, LG Q9, LG V20, LG V30, LG V35 ThinQ, LG V40 ThinQ and more), OnePlus (OnePlus 5, OnePlus 5T, OnePlus 6, OnePlus 6T, OnePlus 7, OnePlus 7T, OnePlus 7 Pro and more), Sony Xperia (Xperia A, Xperia C, Xperia E, Xperia J, Xperia L, Xperia M, Xperia R, Xperia T, Xperia X, Xperia Z and more), Lenovo and more.
Note: Huawei phones are not eligible for the Norton Screen Care Offer due to restrictions administered by the U.S. Department of Commerce.
Protection plans can be created computers (PCs, MacBooks, desktops and more), tablets (iPads and more), smartwatches (iWatch and more), TVs, smart home devices, computer accessories, routers, home stereo systems, e-readers (Kindles, Nooks and more), and more. For complete list, search in the Norton Device Care app.
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System requirements
Android 4.1 or later or IOS 9.0 or later phone to download the Norton Device Care app
Protection Plan provided by Northcoast Warranty Services, Inc.
* Important subscription, pricing, and offer details:
- Your subscription will renew automatically at the end of the subscription term unless canceled. You can manage your subscription’s automatic renewal in your account settings in the Norton Device Care app after purchase.
- You must download the app and register your device(s) to the Protection Plan. Coverage is subject to a 30-day waiting period.
- The Protection Plan coverage is provided by Northcoast Warranty Service, Inc., an affiliate of AmTrust Financial Services, Inc., and will either provide repair services or reimburse the cost of repair for registered device(s). This is not an insurance policy. Exclusions apply, see complete Protection Plan in Norton Device Care app.
- AmTrust’s privacy and other policies will apply to use of the app and to any data collected via the app.
- The Seller of this Protection Plan is NortonLifeLock Inc, 60 Rio Salado Pkwy #1000, Tempe, AZ 85281, United States.
The Norton and LifeLock brands are part of Gen. LifeLock identity theft protection is not available in all countries.
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