NEW Norton Screen Care

Reimbursement for mobile phone screen damage that can come from the smallest falls.*

See subscription details below.*

At no extra cost for existing members.* For great deals on our award-winning1 products and services, visit the Norton Online Store.

Repair when you want, where you want

No need to mail in your phone or ask for pre-approval. Repair your cracked screen at the shop of your choice, whenever it’s convenient for you.*

Submit your claim hassle-free

Our Norton Device Care app makes submitting a claim easy. Simply upload your cracked screen repair receipt to make your claim. Then track your claim status and share where to mail your check, all through the easy-to-use Norton Device Care app.

No extra cost for our loyal members*

A Protection Plan for one mobile phone cracked screen repair included at no extra cost when you auto-renew your qualifying subscription.

Cracked Screen Protection Is Easy

How it works:

  1. Download the Norton Device Care app on your phone

  2. Follow the instructions in the app to register your device

  3. That’s It! Your Protection Plan is created

Repair when you want*, where you want 

During the term of your Protection Plan, if your screen gets cracked:


  • Visit a repair shop of your choice

  • Keep your repair receipt


  • Repair date and cost

  • Phone make and model

  • Shop name and address


  • An agent will review your claim

  • Get updates on your claim status through the app

Once your claim is successful, a check will be issued. You will be reimbursed up to $100 per subscription term, less $25 deductible applied to the original claim amount.

System Requirements

Android 5.0 or later or IOS 11.4 or later phone to download the Norton Device Care app  

Protection Plan provided by Northcoast Warranty Services, Inc.

*Important subscription and pricing terms, offer details and disclosures here

  • As long as you are enrolled in a qualifying auto-renewing subscription, the Protection Plan is provided at no cost to you for a single device and protects against one covered Failure during the term of your subscription. This loyalty offer may be changed or removed at any time.
  • You must download the app and register a single device to the Protection Plan within your qualifying subscription term, and at least 60 days prior to the term’s end. Coverage is subject to a 30 day waiting period.
  • The Protection Plan coverage is provided by Northcoast Warranty Services, Inc. and will reimburse the cost of repair for registered device screen in the event of a covered Failure. This is not an insurance policy. The Protection Plan specifically excludes coverage for loss, theft, vandalism, water damage (please see complete Norton Screen Care Protection Plan for coverage information and exclusions). The Protection Plan is not available or valid in Florida and Wyoming.

** Reimbursement of one covered Failure for up to $100, after $25 deductible has been applied to the original claim amount. 

1 Norton Performance: For more detailed information about Norton product performance tests, please see:

AV-TEST, “Best Protection 2019 Award” December 2019
AV-TEST, “Best Performance 2019 Award”, December 2019
AAA Rating from SE Lab, Jan – Mar 2020

The Norton and LifeLock Brands are part of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries.

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