Virus Protection Promise includes a virus removal service provided by a Norton expert and may come with the following qualifying Norton subscriptions: Norton Security (Standard, Deluxe, Premium), Norton Core Security Plus, Norton Small Business, Norton Internet Security, Norton AntiVirus, Norton 360 and Norton 360 Multi-Device. In the unlikely event that we are unable to remove the virus from Your PC, Mac, Android and/or iOS device, You may be entitled to a refund of the Norton subscription. In order to be entitled for a refund, the following terms and conditions apply:
a. Except if You are a Norton Small Business subscriber, You must purchase, renew, or upgrade Your qualifying Norton subscription directly from Norton.com, or subscribe to the Norton Automatic Renewal Service with Your qualifying Norton subscription;
b. Your claim for service must be requested during the then-current term of your qualifying Norton subscription;
c. If You are a subscriber to Norton Core Security Plus, the Virus Protection Promise and its related refund claims only cover Your devices, specifically PCs, Macs, Android and/or iOS devices, and do not extend to IoT (Internet of Things) devices and/or appliances such as televisions, cameras, thermostats, refrigerators and baby monitors;
d. Unless otherwise specified below, Your refund will be based on the actual price paid for the current term of Your qualifying Norton subscription. If You purchase a Norton bundle (a qualifying Norton subscription purchased with another Norton offering), Your refund will be limited to the Manufacturer’s Suggested Retail Price (MSRP) of Your qualifying Norton subscription for the current term, not to exceed the total bundled price paid. Or, if Your bundled purchase contains a qualifying Norton subscription with a non-Norton product, Your refund will be limited to the Manufacturer’s Suggested Retail Price (MSRP) of only Your Norton qualifying subscription for the current term, not to exceed the total bundled price paid. If Virus Protection Promise was included as part of Your one year, complimentary subscription to Norton Core Security Plus when purchasing Norton Core, there is no refund. However, if You purchased an original qualifying Norton subscription and its current term is added to your complimentary Norton Core Security Plus subscription term as part of an upgrade offer, Your refund will be based on the actual price paid for the last term of Your original qualifying Norton subscription.
All refunds will be net of any discounts or refunds received and less any shipping, handling and any applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable;
e. If a refund is issued, You can choose to either (1) cancel your subscription and we will waive any applicable early termination fees for the then-current subscription term, or (2) maintain Your subscription service and continue paying for the remainder of the term (if applicable) and any subsequent renewal terms (unless you later elect to cancel automatic renewal so that Your then-current subscription term does not auto renew);
f. If You have purchased the Norton subscription from a retailer, proof of purchase is required;
g. Symantec is not responsible for, and the refund DOES NOT apply to any loss or damage(s) incurred as a result of viruses; and
h. Applicable law or regulation(s) of the country in which the virus removal service will be performed may limit or alter the availability or scope of the Virus Protection Promise.
Full Virus Protection Promise Terms and Conditions
Norton Product End User License Agreements
Enroll in Automatic Renewal Service
Redeem Norton Virus Protection Promise