Norton End User License and Services Agreement

Virus Removal Guarantee or Your Money Back

In addition to the 60 day money back guarantee, Symantec offers a 100% virus removal guarantee for Norton Virus Removal Assurance, a virus removal service provided by a Symantec service representative for specific product and product bundle purchases. If Symantec is unable to remove the virus, you may request a refund for Your Norton product. In order to receive a refund, the following terms and conditions apply:

  • Virus removal service and its guarantee are limited to computers (PCs, Macs) only;
  • Your refund will be pro-rated based on the actual price paid for the Norton product, or if a bundle, the total price of the bundled price paid (including any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable) and only for the current paid subscription period for that product or product bundle;
  • Refund eligibility requires that you have Norton Internet Security (this may vary based on the Norton product) installed and activated on your computer prior to the time it is infected by a virus; and,
  • Money back guarantee DOES NOT apply to, any damages incurred as a result of viruses.