Spyware & Virus Removal


  • Designed to remove viruses and spyware from your Windows™ PC or Mac®, Android™ or iOS device
  • 9-point threat detection and elimination service
  • Fast and easy remote service so you don’t need to leave your home
  • Helps prevent pop-ups and suspicious computer behavior
  • Get back to running like new in about an hour
  • One-time service to remove viruses and spyware

$99.99 per incident*
Our agents are available to help


Note: If you’ve purchased a qualifying Norton device security subscription with automatic renewal, then you may already have virus removal services through Virus Protection Promise. See your account or call Member Services and Support.

System Requirements

Minimum System Requirements
To receive services, a high-speed Internet connection and the following system requirements are required. Some devices may not be able to receive services even if your connection seemed qualified or your device’s environment suitable. Customer must have administrator level access to the PC or Mac.

Windows Operating Systems
Microsoft® Windows® XP SP3 or higher, Windows Vista®, Windows 7 or Windows 8
Microsoft® Windows® 10 (all versions, except Windows 10 in S mode)

Mac® Operating Systems
Mac OS X 10.5 or above

OS version 2.3 or later (must have the Google™ Play app installed)

OS version 6 or later

High speed Internet connection
800 MHz processor (minimum)
512MB of RAM (minimum)
Administrator-level access to the PC or Mac

*NortonSpyware and Virus Removal is a one-time service that is subject to the License and Services Agreement found here.

If purchased via, service redemption or refund request will only be honored within 30 days from the date of purchase.