$99.99 per incident*
Our agents are available to help
Note: If you’ve purchased a qualifying Norton device security subscription with automatic renewal, then you may already have virus removal services through Virus Protection Promise. See your account or call Member Services and Support.
Minimum System Requirements
To receive services, a high-speed Internet connection and the following system requirements are required. Some devices may not be able to receive services even if your connection seemed qualified or your device’s environment suitable. Customer must have administrator level access to the PC or Mac.
Windows Operating Systems Microsoft® Windows® XP SP3 or higher, Windows Vista®, Windows 7 or Windows 8
Microsoft® Windows® 10 (all versions, except Windows 10 in S mode)
Mac® Operating Systems Mac OS X 10.5 or above
Android™ OS version 2.3 or later (must have the Google™ Play app installed)
iOS® OS version 6 or later
High speed Internet connection
800 MHz processor (minimum)
512MB of RAM (minimum)
Administrator-level access to the PC or Mac
*Norton™ Spyware and Virus Removal is a one-time service that is subject to the License and Services Agreement found here.
If purchased via Norton.com, service redemption or refund request will only be honored within 30 days from the date of purchase.
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