How to stop spam texts: 8 do’s and don’ts
Oct. 1, 2020
They’re about as welcome as robot calls and junk mail — spam text messages.
They show up as unwanted and unexpected text messages on our phone screens. That’s aggravating enough, but it gets worse. Whoever is sending you a spam text message is likely trying to defraud you.
Most spam text messages aren’t coming from another phone. They’re often originating from a computer and being delivered to your phone — at no cost to the sender — via an email address or an instant messaging account.
Besides being painfully annoying, spam texts pose the risk of exposing you to identity theft, installing malware on your device, and accessing your personal information. It’s illegal to send unsolicited, or spam, commercial text messages to a wireless device unless the sender gets your permission, according to the Federal Trade Commission.
Don’t despair. You can reduce unwanted text messages and help prevent them from showing up on your phone and other mobile devices. Read through this guide to learn the do’s and don’ts of dealing with spam texts and how to stop spam texts for good.
1. Don’t reply directly to any spam text message
Directly replying to a spam text message lets a spammer know that your number is genuine. What happens next? They can sell your phone number to other spammers who might bombard you with promises of free gifts and product offers.
2. Do treat your personal information like it’s cash
Spam text messages may lure you into disclosing personal information like how much money you make, how much you owe the bank, your Social Security number, and credit card details. Most legitimate companies do not request personal information like passwords, account details, and other personal details via text messages.
When in doubt, look up the company phone number, call them, and verify if a legitimate request was made. Don’t call the number sent in the text message.
3. Don’t click on any links in the text message
Clicking on a link in a spam text message could install malware that can collect information from your phone. It can take you to spoof sites that look real but are designed to steal your information. Malware can also slow down your cell phone’s performance by taking up space on your phone’s memory. Once the spammer has your information, it can be sold to marketers or, worse, identity thieves.
It can also lead to unwanted charges on your cell phone bill. Your wireless carrier may charge you for receiving a text message, regardless of whether you requested it.
4. Do review your cell phone bill regularly
It’s smart to check your phone bill regularly to make sure it reflects the correct amount. If there are charges that don’t look right, call the phone company and find out if you’re receiving or sending spam messages from your phone.
5. Do check your phone’s settings
Your phone probably has built-in features to help block unwanted calls and text messages. Type in “block” using your device’s search function.
For Android phones, look for the three dots in the top right-hand corner of your text. Click on it and select “People” and “Options.” Next, select “Block” to stop receiving spam text messages from that number.
For iPhones, click on the “i” in the top right-hand corner of the spam text. Next, click on the number and select “Block.”
6. Do place your cell phone number on the National Do Not Call Registry
Wondering how to stop spam calls? Adding your phone number to the Federal Trade Commission’s National Do Not Call Registry lets you opt you out of receiving most telemarketing calls. If you receive an unwanted call after your number is on the registry for 31 days, you can report it to the FTC.
7. Do check to see if your carrier offers a call-blocking service
Most major carriers offer call-blocking services or plans that let you block phone numbers from unknown callers for a specific period of time. You can also see if one of the third-party call-blocking apps and services will work with your carrier’s wireless service.
Wondering how to block text messages? These call-blocking services or apps can usually block texts as well.
Some third-party call blocking apps* include:
8. Do report spam texts to your wireless carrier
Send any suspicious or spam messages to 7726, which spells SPAM, so your carrier can investigate. Don’t worry, messages forwarded to 7726 are free and don’t count against your text plan. How to stop spam texts through your specific carrier? Follow the steps below.
How to report spam text messages to AT&T
Forward a spam text message to 7726. AT&T will reply with a text asking for the phone number of the spam text. Reply with that number. AT&T will launch an investigation and prevent other customers from receiving spam from the reported number. Or you can fill out AT&T’s online spam reporting form.
How to report spam text messages to Sprint
Send the unwanted spam text to 7726. Sprint will respond by asking for the number. After you provide the number, Sprint will respond with an acknowledgement of receiving it and will launch an investigation.
How to report spam text messages to T-Mobile
Forward the message to 7726. T-Mobile will ask you for the number the spam text was sent from. Send the information to T-Mobile. T-Mobile will do an investigation and take actions to stop the sender from sending more spam messages to other T-Mobile customers.
How to report spam text messages to Verizon
Forward a spam message on your Verizon phone to 7726. Verizon will send you a reply asking for the number where the spam message originated. After you provide that information, you will receive a message from Verizon thanking you. Verizon will then launch an investigation and prevent other customers from receiving spam from this number.
When it comes to text messages and security, using a little common sense and making the most of your phone’s and carrier’s privacy features can help you handle spam messages more efficiently. Now you know how to stop spam texts, be sure you are covering all your bases by taking the necessary precautions to keep your online activity and identity safe.
* The inclusion of websites, apps, or links does not imply endorsement or support of any company, material, product, and/or provider listed herein.
Try Norton 360 FREE 30-Day Trial* - Includes Norton Secure VPN
30 days of FREE* comprehensive antivirus, device security and online privacy with Norton Secure VPN.
Join today. Cancel anytime.
Editorial note: Our articles provide educational information for you. NortonLifeLock offerings may not cover or protect against every type of crime, fraud, or threat we write about. Our goal is to increase awareness about cyber safety. Please review complete Terms during enrollment or setup. Remember that no one can prevent all identity theft or cybercrime, and that LifeLock does not monitor all transactions at all businesses.
Copyright © 2021 NortonLifeLock Inc. All rights reserved. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. or its affiliates in the United States and other countries. Firefox is a trademark of Mozilla Foundation. Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. Mac, iPhone, iPad, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U.S. and other countries. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Other names may be trademarks of their respective owners.